Simply the BEST collaboration alternative
Updated October 06, 2020

Simply the BEST collaboration alternative

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Cisco Webex Teams

It's a daily tool to communicate with all employees and a lot of clients and providers. We collaborate by sharing screens, audio, video conferencing. Day after day is improving as fast as the cloud develops itself. The usual improvement speed of cloud services is really taken advantage of.
  • Usability in all platforms
  • Monthly improvements, a lot of new features
  • Easy to add new users, even when they don't have a paid account
  • It demands a good hardware for the heavy clients and/or mobile devices.
  • Not all features are available around the globe because of regulations or carriers limitations
I have only mentioned one alternative since it supposed to be "the competition" for WebEx Teams, but in general, all the alternatives lack something. If not a good integration with a communications system, maybe the support the vendor has, maybe the endpoints available for HD video conferencing, maybe a connector to a calendar. I really think that Cisco's technology "combo" across all layers of communications is unbeatable.
I should copy and paste another Cisco's Support review because as I stated in other cases, it's really a differential. Being a partner, a Cisco integrator, you can really confirm the "support of the support".
It's a really solid structure, full of information and documentation, and it's easy to reach experts of every level and every technology. They are always aiming to improve by listening to clients and partners opinions to make all the changes possible to provide a better support service.
Day after day it's easier to use. They have been working a lot and you can see it on every update that the client receives. In my case, using it mostly in a Windows platform, the client is getting faster and always adding some little cool feature, making the tool more complete as time goes by.
It's easier to describe a scenario where Teams wouldn't be suitable rather than all the scenarios where it is a great tool. Being part of the Cisco UC Solutions, makes it one of the most powerful tools around, if not the most powerful one available. Teams, meetings, and calls are all different faces of the same object.

Webex App Feature Ratings

Task Management
8
Scheduling
9
Workflow Automation
9
Mobile Access
10
Search
8
Chat
9
Notifications
9
Discussions
9
Integrates with Gmail and Google Hangouts
6
Integrates with Outlook
8
Audio files
6
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

Cisco Webex Experience

Any organization would benefit with Cisco Webex Teams features.
We've
been using Webex Assistant to voice-command our room devices and taken
advantage of real-time transcription, besides using post-recording
meeting reports to get in-depth information regarding main contents of
the different calls.
If embedded features aren't enough, you can implement new features or feature improvements easily!
Cisco Collaboration portfolio includes cloud services, hosted services, on-premise platforms and a really broad scope of collaboration endpoints, wich can be use with any of the mentioned services.
We've been using on-premise platforms and cloud services and, once combine with state-of-the-art collaboration endpoints, being the start point only a desk phone and scaling to a desk videoconference device up to a big room collaboration equipment, it's really no comparison posible to any other product's combo.
If you're using a Cisco product, you know it's safe.
If you have any doubts regarding safety, you can find a lot of documents, being Cisco's docs or 3rd party docs, explaining how your product, platform or service is secured.
If you want, you can audit each component and you'll find out that, if any caveat found, you'll get a solid response from Cisco to fix it.

Using Cisco Webex Teams

90 - 
Cisco Webex Teams is used across all leves of our organization.
From the commercial department to the technical department, from the administrative office to the logistics area, on-premises or off-premises, all of us are connected with chat, voice, video and content sharing.
It doesn't matter if we're using a phone, a tablet or a PC, or having the client installed or only accesing through web browser, we have all the information and contacts, all the time.
We don't have in-house support for Cisco Webex Teams.
We do have our IT department for first use cases, but we usually don't need any support for daily usage of Webex Teams.
It's really easy to use and very self explained, being the interface itself or maybe the first-use wizard once you upgrade to a version having any significant changes.
  • Daily chat communication
  • Daily workgroup organization
  • Daily videoconference usage
  • Whiteboarding - it may not be a new feature, but it's great to have this feature accross all your communications platform.
  • Screen sharing with no call - a lot of times you're already in a phone call and you simply start sharing the screen only, with no audio and video. It's really simple and really time-saving.
  • Bots: we're thinking about taking more advantage of all the development ecosystem that Webex has to make our own features.
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.

Evaluating Cisco Webex Teams and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
We have a long realationship with Cisco, so it was almost as a natural choice going along with Cisco Webex Teams.
The rest is "easy": Cisco keeps adding features, making them easy to use and listening to clients (and the competition) to improve periodically each small corner of the product, to maintain it up to the task it has to fulfill.
Cisco had almost no competition when we chose Webex Teams. Now, Cisco Webex Teams has a couple of competitors, but thinking about security, stability, feature richness, competitors almost can't keep up.
It would take a couple of PoCs, but I'm confident that we would choose Cisco again over any other competitor these days.

Cisco Webex Teams Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I really haven't found a bug yet, even being in the trial runs for new versions, so I'm not able to help with this one :-\

Using Cisco Webex Teams

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Individually chat with coworkers and clients
  • Group Task Force members and subdivide the groups into different projects o categories
  • Draw over presentations and share the information accross all team members
Yes - The experience accross all platforms supported by Cisco Webex Teams is seamless.
It doesn't matter if you're using a PC, a tablet or a smartphone: you'll get the same user experience and instant syncronization accross all devices and you can switch between them not only for chat but also for calls, you can make the call using the PC and continue the call on the smartphone, just as an example.