Item: Conga CLM
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use Conga CLM to manage contracts resulting from our sales process. Our sales, legal, and deal desk teams use the tool on a daily basis to give/receive pricing approval, manage redlines, and generate documents for signature. Conga CLM allows us to keep a history of approvals, prior document versions, and manage the legal team's workflow.

Pros and Cons

Approvals can be extremely flexible

Buggy - things that are supposed to work on their own often do not
Implementation is extremely complicated. Maintenance can be as well
Support is of little to no help. Knowledge Center is essentially useless

Return on Investment

Contracts take longer to get out. Lots of frustration from sales reps who feel that the tool is too complicated
On the flip side, a much more reliable paper trail of activity taken on a contract. Improved compliance
Ability to report on common contract modifications
Ability to report on time contracts spent in the hands of each involved party

Scalability

I think Conga CLM can be scaled effectively because it is very flexible. I did not give it a higher rating due to its lack of reliability. As we grow, I get increasingly concerned about a bug or release halting our teams' workflow. I also am worried about the time we will spend maintaining the tool.

Simplification

I wouldn't say it has simplified our contract lifecycle management.

Key Insights

Do you think Conga CLM delivers good value for the price?

Are you happy with Conga CLM's feature set?

Yes

Did Conga CLM live up to sales and marketing promises?

Did implementation of Conga CLM go as expected?

Would you buy Conga CLM again?

Likelihood to Recommend

I have implemented Conga CLM at two companies now, and after the first one I swore I would never use it again. Unfortunately, it seems competitors in the space aren't any better. Conga can do almost anything you tell it to, its the "telling" that is frustrating. In my opinion, implementation is so unnecessarily complicated. Features that should just be toggle-able require intricate setup, and any errors you make in doing so are not made apparently whatsoever, which leads to many a goose chase. The knowledge center for the tool is essentially useless - articles are meandering, hard to search through, and often give instructions for outdated versions. Unless you have an elaborate legal workflow, I would recommend a simpler tool.

Complicated & clunky

Overall Satisfaction with Conga CLM (Conga Contracts)