EMS is the best Room Scheduling product available!!
October 03, 2018

EMS is the best Room Scheduling product available!!

Susan Dever | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

TIAA uses EMS across the entire organization and for some of our affiliates. By integrating the Outlook Plug-in, we made a one stop shop experience and enabled meetings to be booked in Outlook while adding Webex, inviting people, and including attachments, etc.
  • Customer Support - especially with the new Customer Success Program
  • Listens to our needs
  • Introducing new technology
  • Helps us network with other corporate customers
  • Need more analytical tools and reporting
  • Help with bi directional sync of info so that Webex info added in outlook gets entered into reservation
  • Allow batch printing for visitor management
  • EMS has enabled us to manage and analyze room usage
  • EMS has also allowed us to keep historical data
  • EMS helps use integrate with technology like digital signage and allow for self service and flexibility for our internal customers
EMS blows Manhattan away. Manhattan’s room booking tool was too clunky - too many clicks. Their reporting capability also had a lot to be desired.
I think there is additional configurability that could be made available.
EMS is well suited for anyone that wants one consolidated place for all meeting spaces and keeping the needs for each room:meeting organized and allowing for automation of reporting for services (AV, catering etc).