Item: Genesys Multicloud CX (discontinued)
Rating: 8
Author: Pedro Antunes

Use Cases and Deployment Scope

Genesys Engage is one of the products that we install and manage for our largest clients. It is extremely powerful and flexible and allows us to address all business needs of our most demanding customers. Currently, we are giving support, developing IVR and WDE customization and preparing GIA installation for one of our banking clients with Genesys Engage.

Pros and Cons

Manage the entire life cycle of a client. Follow your clients' interactions through different channels.
Provide self-care to clients and help them to be cost effective in their CC's.
Provide internal clients with IVR development capabilities.

Social media integration.

Likelihood to Recommend

When your client needs full customization capabilities while demanding firepower scalability, this is the product for you. Genesys Engage is powerful and flexible, with insightful reporting for internal clients. It's easy to manage and to evolve, and it can really help to boost your sales department or improve the quality of your IT support department, allowing your business to handle client's communication through multiple channels.

Genesys PureEngage Review

Overall Satisfaction with Genesys PureEngage

Use Cases and Deployment Scope

Pros and Cons

Likelihood to Recommend

Genesys Multicloud CX (discontinued) Feature Ratings