PureEngage Review
March 03, 2020
PureEngage Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
It is used across the organization. It supports multiple business lines. It addresses facilitating customer interactions - about six million interactions a year.
- Routing.
- Omnichannel.
- Social media.
- Product vision.
- Analytics.
- Cloud transition.
- WFM integration.