Item: Glassbox
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Glassbox to identify the locations on our site and mobile app that potentially have errors and friction points that are not permitting our customers to have the exceptional experience we are planning for them to have. With Glassbox we can see these friction points and prioritize what we need to take care of first

Pros and Cons

Identify errors in the site
Identify US issues where customers are struggling
Help us determine which issues we should take care of first

Better onboarding
Provide a summary at the top on how to use each module

Return on Investment

Glassbox has helped us lower our resolution time by 30%
drive higher engagement in our site by 35%

Key Insights

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Likelihood to Recommend

We were releasing a new application in our site and we wanted to measure how our customers where interacting with it and if all the instructions were clear enough. we quickly found that customers were not interacting the way we though they would be as the instructions we provided them were unclear to them. with Glassbox we found this out and were able to fix our site

Helps us to find and fix all customer experience issues

Overall Satisfaction with Glassbox