Item: Glassbox
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Glassbox to make it easier for our customers to do business with us. Glassbox is great in locating the friction points in our website and telling us how this is impacting the customer experience and if they are leaving us because of it. With Glassbox our site is much better than it previously was.

Pros and Cons

Identify friction points
Create funnels
See how customers are interacting with the site

I would like to create rules that exclude
more training and onboarding

Return on Investment

An increase of 20% in our conversion

Key Insights

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Likelihood to Recommend

We were able to identify places in our website where because the content was unclear customers were leaving as they did not know exactly what to do. Using Glassbox we created a business flow and saw where in the process our customers were dropping off and its impact on our revenue. Once we understood the reason why we could go ahead and make the site clearer which drove conversion by over 20%

Helps to reduce customer friction and pain

Overall Satisfaction with Glassbox