Item: Google Charts
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Google Charts in the warranty department to manage ongoing service requests. The current software we use is a CRM and does not accurately provide reporting information for tracking purposes. We chose to use Google Charts to create displays for a number of reporting our purposes in correspondence with our current CRM software to compensate for what it lacks.

Pros and Cons

Diverse charts
Customizable
Easy to use
Easy to read and interpret

Not able to customize color bars

Return on Investment

We are able to identify areas of weakness based on the reporting
We are able to locate areas of weakness to allow for improvement
We are able to identify our successes and efficiencies within the team

Alternatives Considered

I have not used many other software similar to Google Charts because a lot of the software I have used in the past has integrated reporting available to the customer. However, for instances where our software reporting is not accurate, we are able to use this online source to accurately maintain and depict important reporting functions that are easily accessible for the whole team.

Key Insights

Do you think Google Charts delivers good value for the price?

Yes

Are you happy with Google Charts's feature set?

Yes

Did Google Charts live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Charts go as expected?

I wasn't involved with the implementation phase

Would you buy Google Charts again?

Yes

Other Software Used

Tableau Online, iCharts for NetSuite

Usability

Over all, Google Charts has been a valuable component to our offices software. It’s compatibility has allowed us to use multiple forms of devices to maintain our work. Cloud compatibility is very trust worthy and useful feature. Great for team interactions and collaborating information within a department or group of professionals.

Support Rating

I have not had to contact help or support for this program because we have never experienced significant issues with the program. We have always worked out the issues ourselves because it is quite user friendly. But knowing that we have Googles team in the back ground, I have no doubt that they would be prompt and accurate with their troubleshooting.

Likelihood to Recommend

We have used Google Charts to display the departments over all task load, the turn around time for these tasks, break downs of the number of tasks for each of the staff handling these tasks, including the number of tasks that are accomplished on a daily, weekly, monthly and annual basis. However, more specific information such as description of these tasks are not accessible from these charts.

Supplement your software with Google Charts

Overall Satisfaction with Google Charts