Item: Infor Distribution SX.e
Rating: 9
Author: Lance Melnik

Use Cases and Deployment Scope

SX.e is the core application of our business. We use it for every aspect of our business from taking and fulfilling orders, product inventory and allocations, kit production, service center tracking, bulk route delivery, customer information, accounts receivable, accounts payable, general ledger, and warehouse logistics management.

Pros and Cons

Integrates with supported 3rd party solutions
Very customizeable
Robust

User Interface customizability
Q&D programming
Database management

Return on Investment

Ability to stay on top of Inventory as not to carry too much overhead
Keep Inventory set to FIFO
Manage deliveries to keep cost per stops to a minimum

Alternatives Considered

Sage 500 ERP and Epicor Kinetic (formerly Epicor ERP)

SXe fit our distribution model and it allowed us to customize it to our specific needs that were not available in the other solutions. The 3rd party integration was also a nice benefit as we use multiple solutions that were not part of the SXe Suite.

Key Insights

Do you think Infor Distribution SX.e delivers good value for the price?

Yes

Are you happy with Infor Distribution SX.e's feature set?

Yes

Did Infor Distribution SX.e live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Infor Distribution SX.e go as expected?

I wasn't involved with the implementation phase

Would you buy Infor Distribution SX.e again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Adobe Acrobat Reader DC, Microsoft Azure

Usability

It is very customizable and has lots of scalabilities. However, it can get out of control if not contained with proper business process control.

Support Rating

We use a Channel Partner and don't interact with Infor directly for support.

Likelihood to Recommend

Overall management of companies operations including sales, inventory control, warehousing, accounting (ar, ap, and gl). We are able to take a customers order, provide information if the product is in stock, send the order to the warehouse, pick the order, deliver the order using our custom routing program built inside SX.e, invoice the order upon receiving shipping feedback, and then collecting payment within SX.e. We also use SX.e for our purchasing of products from our vendors, tracking the products, entering the products into inventory, and then updating each location with the current inventory. We also are able to track pricing and vendor rebates as well as special price adjustments within SX.e.

Robust is an understatement. This is the ERP for your Business Needs!

Overall Satisfaction with Infor Distribution SX.e