Wonderful Platform, Disappointing Support
July 26, 2023
Wonderful Platform, Disappointing Support
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with InVideo
Wonderful Platform, Disappointing Support
In my experience. In my experience, an incredible platform handled by the disappointing team.
I'm writing this review to share our deeply frustrating experience with InVideo. While the platform itself may seem promising, the disappointments we faced due to their team's lackluster support have left us utterly dissatisfied.
Major challenges faced by us:
1. The quota of downloads never refreshes for us and when it's more than a month we face difficulty in downloads.
2. When reached to them, every time ask for purchase records, being a tech company we expect them to have all the records intact
3. At first they try to stall you that oh you might have consumed the refreshed data, but when you show them the count they finally refresh it.
4. It's a pain point for us every month.
In my experience. In my experience, an incredible platform handled by the disappointing team.
I'm writing this review to share our deeply frustrating experience with InVideo. While the platform itself may seem promising, the disappointments we faced due to their team's lackluster support have left us utterly dissatisfied.
Major challenges faced by us:
1. The quota of downloads never refreshes for us and when it's more than a month we face difficulty in downloads.
2. When reached to them, every time ask for purchase records, being a tech company we expect them to have all the records intact
3. At first they try to stall you that oh you might have consumed the refreshed data, but when you show them the count they finally refresh it.
4. It's a pain point for us every month.
- The quota of downloads never refreshes by itself for us and when its more than a month we face difficulty in downloads.
- When reached to them, everytime ask for purchase record, being a tech company we expect them to have all the records intacts
- For first they try to stall us that oh you might have consumed the refreshed data, but when you show them the count they finally refresh it.
- Its a pain point for us every month.
- quota of downloads
- Video editing and making
Do you think InVideo AI delivers good value for the price?
Not sure
Are you happy with InVideo AI's feature set?
Yes
Did InVideo AI live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of InVideo AI go as expected?
I wasn't involved with the implementation phase
Would you buy InVideo AI again?
No