Item: LiveWebinar
Rating: 9
Author: Mike Lester Rosales

Use Cases and Deployment Scope

I use LiveWebinar to host trainings for employees and to hold internal meetings with staff. The problems we've had with Zoom is that it eats up a lot of network bandwidth when being used by employees and that slower internet connections of staff are an issue when they try to join with their cameras turned on. Also people were initially having problems installing the Zoom client so our IT had to install it on their devices one by one via remote or on-site. This was not the case with LiveWebinar which anyone can use on their web browsers and does not eat as much network bandwidth so slower connections can easily join meetings and webinars.

Pros and Cons

Permanent Rooms for adhoc meetings or webinars
Customizable Forms and Registration Pages
Evergreen events

People are having some issues joining LiveWebinar on mobile
Team Member access to create / setup live events in same account
Multi-day conferences which cuts across days or could be scheduled in the calendar

Return on Investment

Cost Savings on a similar subscription but with more features and participants
Cost savings on time charges for IT guy who installs Zoom apps
Cost savings on a polling / survey tool which is built into LiveWebinar

Alternatives Considered

Zoom

A lot of advantages for LiveWebinar over Zoom as there is no need to install an app on every device that needs to connect to the meeting. Moreover, there's built in tests, surveys, and polling tools inside the platform that I don't see in the basic plan of Zoom. Further, LiveWebinar makes it easy to invite presenters for scheduled events as there is a built in maintenance for presenters inside LiveWebinar.

Key Insights

Do you think LiveWebinar delivers good value for the price?

Yes

Are you happy with LiveWebinar's feature set?

Yes

Did LiveWebinar live up to sales and marketing promises?

Yes

Did implementation of LiveWebinar go as expected?

Yes

Would you buy LiveWebinar again?

Yes

Other Software Used

eyeson, Vectera, MeetFox

Usability

LiveWebinar is an all in one solution for daily meetings and events. I made it a 9 as it is almost perfect in its current form. However, there were some reported issues on mobile connectivity as there is no native app of LiveWebinar for both iOS and Android. Moreover, I'm hoping that LiveWebinar could connect to my Google, Outlook, or iCal calendar to synch events regularly. I'd love to see my calendar inside LiveWebinar which makes it to the top of the feature wishlist for this platform. Further, if LiveWebinar is able to handle multiple day events or meetings with just a few clicks, that would make this platform, a 11/10 rating!

Support Rating

Customer support of LiveWebinar is top notch. They are available almost 24x7x365. I rarely wait for the next response and given that people are not suppose to work on holidays or weekends, their support agents are always there to lend a helping hand. The responses are spot on. It's not that I need help with platform having some issues or anything, but for general account questions, they quickly respond to each and every query I raise over to support. Definitely one of the best things with LiveWebinar.

Likelihood to Recommend

LiveWebinar is best for individuals holding quick meetings or daily scheduled events. Having friction less meetings for teams which does not require prior app installation or setup makes this the perfect webinar platform for persons with techphobia. Schedule, Send, and Start the meeting. There's even built in surveys and tests which makes the meeting or event more engaging and interactive. Unfortunately for multi-day events, it is very hard to use LiveWebinar for this purpose. Let's say for virtual conferences which has defined dates and times for each session, LiveWebinar won't fit this purpose, or at least, it is very hard to execute this scenario using the platform.

Users and Roles

50 - Currently we use Livewebinar to host webinars for trainings of our department's initiatives like the CRM, DMS, SAP, ISO, and Data Privacy trainings. Most of the users would be staff and managers from the other business and support units of the company.

What we use the most is the breakout rooms feature, surveys, polls, and ability to open multiple windows all in the same browser screen.

Support Headcount Required

4 - There's only 4 staff managing the support for all of our systems in place for the company, including Livewebinar. They are mostly skilled in technical support and troubleshooting of issues of our enterprise applications and related software.

Most have already at least 2 years of experience handling systems or technical support.

Business Processes Supported

Breakout Rooms
Surveys and Polls
Multiple window sharing and switching

Innovative Uses

Using polls to engage with the audience
Recording and sharing videos after the webinar
Livestreaming to multiple destinations, including Facebook

Future Planned Uses

Sales Conferences
Group Orientation during Property Handover
Team Coaching Sessions

Likelihood to Renew

Absolutely love the features of Livewebinar and it's probably the most advanced Live webinar solution that I have used. Even with the absence of a native mobile app, the platform is useable on mobile or tablet screen sizes. There's no noticeable lags during the presentation and users find it easy to use and navigate during the presentations / webinars.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Going Live Quick and Easy with LiveWebinar

Overall Satisfaction with LiveWebinar