Overall Satisfaction with Lucidchart
LucidChart is used by our product management team and our customer operations team. Customer operations uses it to make diagrams and flowcharts when implementing new processes, training team members on existing processes, and occasionally when training on our products. It solves a business problem of visualizing workflows & disseminating clear information across the department.
- Workflow process diagram
- Training diagram (ex. system integrations)
- Decision trees
- Flowcharts
- Easy customization (colors, shapes, font, etc.)
- Easy editing - drag and drop elements to build/edit charts
- More shape customization
- Occasionally it's too fussy trying to get arrows to behave naturally (ex. they should automatically avoid crossing across other elements)
- It's a pretty niche tool but serves us nicely. ROI is found in not wasting time trying to diagram process in other ill-suited tools.