Mindflash Provides Peace of Mind
Anonymous | TrustRadius Reviewer
December 29, 2016

Mindflash Provides Peace of Mind

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Advanced

Overall Satisfaction with Mindflash

We use Mindflash to deliver online training to end users of our software product. It allows us to provide training on the use of our software to new users without the need for a live webinar. Trainees proceed at their own pace and we can monitor their progress and submit reports to their organization's point person.
  • Mindflash delivers course content seamlessly across multiple devices and platforms. This allows trainees to take the training on any device of their choice.
  • Mindflash lets us include quizzes to test our trainee's knowledge. The results are tracked and we can notify the organization's point person regarding any trainees that are struggling with the new information.
  • Mindflash allows us to set timelines for completion of course material and tracks those results. We can then inform the organization's point person about any trainees who are falling behind in their training.
  • Mindflash currently does not provide enough detailed reporting services. We have to export raw data and create reports that should by rights be included in Mindflash. The reporting engine really needs a lot more flexibility.
  • At this time we cannot create survey templates and apply them to courses. This is a huge drawback because we would have to create the same survey questions for all of our courses, so we simply choose not to run surveys. That is really unfortunate because we are missing out on collecting valuable feedback from our end users.
  • I believe that there needs to be another service tier between Advanced and Pro. The current feature sets and price points of Advanced and Pro are so vastly different that even though we would probably move to an intermediate offering between Advance and Pro there is nothing there to accommodate a growth phase that doesn't require the features and benefits of the Pro tier.
  • Mindflash has had a positive impact on our business because it allows us to train more new users with less effort, and ensure that trainees have access to the course materials for a period of time after they have started using our software to do their daily jobs. Review of the course materials allows them to get answers to common questions without having to submit requests to our support team, thereby reducing the administrative burden on our resources.
Mindflash is well suited for automated delivery of course content to end users. Prior to a company's go live date with our software we ensure that all new users complete the online training. Trainees can review any courses where they had difficulty to ensure comprehension of the course materials. Ongoing access to the courses once trainees have completed them ensures that they can cement their knowledge through repetition and review.