I used to dread Mondays before Monday.com
Anonymous | TrustRadius Reviewer
July 19, 2019

I used to dread Mondays before Monday.com

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with monday.com

We are a largely remote team, but we shared the same office when we began using monday.com. After the leadership made the choice to switch to a full-time home office, there was some worry about how we would coordinate work and report back.
We have been using monday.com for a short while before the switch, but not to its full potential, since we were able to walk over or just ask a question across the room (or message Slack). With the more asynchronous nature of working remote, even in the same time zone, we started to use the updates more, add more and more tasks, refine statuses, and grow the documentation of workflows. Using monday.com has streamlined processes while making them easy to follow and track. And in turn, this has helped us develop better project management skills.
  • Very visual, so you see what's up at a glance -- you can hide less important info (or pull them up) very simply.
  • It's as logical and simple as a spreadsheet. The extra features make it easier to use, not more complicated.
  • It became an extension of my brain. I no longer have to grind my gears trying to recall what is due when, or click through -- the surface makes everything easier to remember, with subtle color coding and smooth UI.
  • My team is awesome, but Monday helps me appreciate my own efforts without external feedback. I know what I do, and I get better and better about estimating the time and effort needed to complete things, even if they have multiple variables.
  • I spent 5 minutes thinking about this. No clear answer yet. I love it. They are constantly developing new features, and it's a pleasant surprise when they think of something I will find useful.
  • From my perspective, the cost of the software was saved hundredfold in my working hours alone, and reduced both administrative time and errors.
Monday.com's layout is closer to a spreadsheet, and has better features to categorize and search data. I can go deeper, adding more and more insight to a task, than I could with a card, even when I used premium add-ons. I couldn't get a good grasp on what was going on with Asana. I had to look and search, and sometimes I got lost in the system, trying to find specific information for a project.
When I take on more complicated tasks with freelancers, I give them their own board from a template I made -- deadlines, payments, briefs, and files all go in there, and I can even track progress from a master board. We can message each other and submit updates under specific statuses and sub-tasks. For smaller tasks with freelancers in my time zone, I don't utilize it. Even though I love monday.com dearly, I have to draw the line somewhere and not use it in place of emails or instant messages.
Dashboards are handy tools to track progress and growth -- they have very exact reporting views, and also a llama farm, to lighten up the mood. I can create to-do lists there for minor daily tasks, like calling someone. I make step-by-step checklists in updates under the tasks in the regular boards, if they are important to completing a bigger project and not very urgent.

monday.com Feature Ratings

Task Management
Resource Management
Gantt Charts
Workflow Automation
Team Collaboration
Support for Agile Methodology
Document Management
Email integration
Mobile Access
Timesheet Tracking
Change request and Case Management

Using monday.com

5 - Directors, developers, marketing managers, and associates. We all manage freelancers, in busy periods, 10-20 of them simultaneously, and those on more complicated tasks will be invited to use their own dedicated boards to update us on their progress (sharable boards -- we opted for a plan that allows us to have a lot of people).
We use it without need for support from Y generation digitally fluent people who can talk to support on their own, if needed.
  • Time and resource management for individuals and large projects.
  • Connecting the remote team's efforts -- streamlining follow ups and reporting.
  • Automating and tracking recurring tasks.
  • We fit in a few boxes comfortably -- monday.com was designed for us, it feels like. Everything we need has a solution, no MacGyvering needed.
  • We are always adding new boards as new projects pop up, always coming up with better and better ideas.
  • As the company grows, we can always follow with even more intricate structures. We have plenty of room to grow.
I would be in serious trouble if the company switched to something else or returned to less sophisticated software. The intricate management system I built is what guides me through my days. When I feel like I lost track of my priorities, I always know where I should look to get back in the saddle.

Evaluating monday.com and Competitors

Yes - Trello: there was simply not enough room for information, and it was hard to understand what was going on at a glance -- no screen was big enough to hold the information. Monday.com's structure and columns make it easier to understand the progress without having to drag things around. It was cumbersome after a while, and involved too many clicks to update tasks.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Third-party Reviews
Using a trial is always hectic. You need to manage your existing workflow, and trying to set up a new one on the side can be daunting. It wasn't the case for monday.com. The import functions and the ease of use got me hooked instantly. I was lobbying for the subscription, and am still a strong supporter of it. I would be lost without it.
It was so simple to use monday.com, and has been ever since. I hardly think we would pick anything else if that were more complicated. Seeing that monday.com is a good fit for us was really really easy. Picking the right subscription was a bit trickier, but since we couldn't get the same value elsewhere, it wasn't a difficult choice.

monday.com Implementation

Implementing monday.com is very easy if you already use a spreadsheet at least, to track your progress in different projects in any way.
Change management was minimal - I never thought it could be this easy.
  • No issue was significant enough for me to remember.

monday.com Support

My knowledge of the system got to a point where I am not helped out by being pointed to relevant FAQ links -- for a time that was all I got, but the new webinars solve this knowledge gap issue for me. I prefer to watch the recordings, but that is just as good, and to watch out for updates to enhance my boards.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Yes - Yes, they were professional about it.
When I was receiving confirmation emails about freelancers accepting my invitation, it was a really bothersome thing for me. They carried on professionally and helped me get the info I needed while they fixed the bug, and even thanked me for alerting them about it. I was very annoyed at first, but they turned the mood around.

Using monday.com

It is simply perfect.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Automated reminders of deadlines, and updating a deadline when a status changes.
  • Importing data from other task managers or spreadsheets.
  • Adding new tasks -- everything in a new row adds as a new task.
Yes - They have an app. It doesn't have the same functionality as the desktop site, but it is perfect for staying on top of my tasks when I need to step out of the office.