Item: Oracle Cloud Infrastructure
Rating: 8
Author: Kay Gosling

Use Cases and Deployment Scope

The Finances department uses the Oracle Cloud Infrastructure for accounting and managing the expenses of the organization. It is a non-profit organization that makes the most of the platform for creating sandboxes to automate processes for monitoring and running reports. The platform is essential for small to mid-size organizations, with many user-friendly features. The business team is satisfied with Oracle Cloud infrastructure, which gives them better visibility of their products on hand.

Pros and Cons

Centralized financial reporting
Procurement and Fulfillment
Inventory Management

Service Support - takes forever to create a support ticket
Documentation - needs to be topic-focus structured
Provide Feedback link - window revamps instructions and makes input details more visible.

Return on Investment

Availability - always up with little or no impact so far
Automation process made easy
Reporting and Planning - for planning analysis

Support Rating

Getting in touch with their service support, their ticketing system process is ridiculous. Just to create a support ticket request takes almost two hours to navigate the create a ticket process. By the time you find something that matches your issue, there's more additional information they ask for, it's almost they don't want to you create a ticket or open one. If the issue was on-premise, it would be faster and easier to reboot the server and forgot creating a service ticket.

Key Insights

Do you think Oracle Cloud Infrastructure delivers good value for the price?

Not sure

Are you happy with Oracle Cloud Infrastructure's feature set?

Yes

Did Oracle Cloud Infrastructure live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle Cloud Infrastructure go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle Cloud Infrastructure again?

Yes

Usability

It's new for our team as previous IT staff that once managed this tool had moved on so we're learning as we go. Not much we can provide in giving a full review but what we've learned thus far has been somewhat growing pains. We'll revisit again maybe again in a few months once we figure out how the Oracle support process works...

Likelihood to Recommend

Mostly suited for Procurement, Accounting and/or Finances and inventory, maintenance to centralize and automate the day-to-day operations reporting and monitoring. Secured platform availability and user-friendly. Clients have easy access to advance report tools and dashboards are very good and promote decision-making processes with planning and analysis features.

Growing pains, a great cloud platform experience.

Modules Used

Overall Satisfaction with Oracle Cloud Infrastructure