December 06, 2021


Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

Staff enters in their notes and statistics. We use the information they enter in to complete reports to the funder and other reports like annual reports, to monitor staff statistics, to submit funding proposals.
  • Captures the data we are looking for
  • Although a bit complicated, we can run some reports to collect the data
  • There is ample space for case notes
  • Report running is complicated in Penelope by Social Solutions, would be great if it were simplified by giving us categories with date ranges that we can click on to run reports
  • Would be nice if we could 'turn on' automatic reminders/pop-ups if a client hasn't been served in a while.
  • Allows us to pull information based on a funding proposal we are delivering
  • Allows us to compare projected service targets to actuals by seeing current entries
Creating our own database allowed us to fully customize it to meet our needs. The Xencia system allowed us to select from a plethora of choices to create/customize the system that worked best for us.

Do you think Penelope delivers good value for the price?


Are you happy with Penelope's feature set?


Did Penelope live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Penelope go as expected?

I wasn't involved with the implementation phase

Would you buy Penelope again?


There is ample room for the case notes, however, we are unable to find key information to run reports on as the system does not scan the content of the case notes. Much simpler if there were dropdowns where key information that is relevant to our organization could be clicked to pull that as data.