A Tool for Student Success!
September 18, 2023
A Tool for Student Success!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PeopleGrove
Drew University uses the PeopleGrove platform as a tool to support alumni and students in building their networks of connections and to explore various career paths.
- Innovation. PeopleGrove regularly works on the platform to provide the best possible experience, tools, and opportunities for the end user and to make administration of the platform as seamless as possible for the administrators of the platform within Drew.
- Responsiveness. When a support ticket is submitted, PG generally responds within less than a day. That said, support tickets are rarely necessary because PG has so much online guidance available for administrators.
- Customer Service. PG has an amazing support team for each customer. We have been very happy with the support we receive from our contacts within PeopleGrove.
- There is a feature within groups where an admin of a group can add a resource, but cannot pin the resource. Only the hub admin can go in to pin the resource. It would be preferable to allow group admins to perform that function.
- Approzimately 1/3 of our students across the CLA and Graduate School are on the platform to use it to explore the alumni network.
- The platform has features that ease staff burden; gone are the days of manual matching of students and alums. Students can access alums directly -- and when a program is implemented, matching can be done automatically after just noting a few parameters. And reminderr to meet are automatic!
We actually evaluated several companies when selecting the platform in 2017 but most of the other businesses no longer exist. We selected PeopleGrove over Graduway because at the time Graduway appeared cluttered while PeopleGrove was then and has remained "clean."
Do you think PeopleGrove delivers good value for the price?
Yes
Are you happy with PeopleGrove's feature set?
Yes
Did PeopleGrove live up to sales and marketing promises?
Yes
Did implementation of PeopleGrove go as expected?
Yes
Would you buy PeopleGrove again?
Yes