It's called Quick for a reason -- QuickBase is the solution you were waiting for!
Updated April 12, 2020

It's called Quick for a reason -- QuickBase is the solution you were waiting for!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quick Base

It is being used by all engineering teams for project management, as well as, information gathering and sharing amongst teams. Quickbase lets us bypass our old PM tool that did not manage workflow. We allow contractors to access our quickbase projects to make their updates as well. This allows all teams to have visibility on the project status. We also have great dashboards that are used by all executives so that they can "slice and dice" project progress by workgroup/vendor/individual.

Pros

  • Extremely easy to use. Customizable by user groups so that the user only sees what they need to see or want to see.
  • Development is "on the fly" and does not need months of IT time or resources.
  • It is a one stop shop for all project task owners. PMs don't have to update complicated Gantt or MS Project charts. Each user/task owner makes their updates directly in Quickbase and Quickbase pulls all the pieces together into one project plan. PM only has to look for delays or misses (which Quickbase can flag) to keep a project on track.
  • Complicated reports are easy to create and customize in minutes so that you can quickly assess the status of the project or drive accountability down to the user level.
  • I also like the ability to drill down from a high level project down to a task or user level so that project delays can easily be identified and rectified.

Cons

  • The monthly recurring cost has always been an issue for us. It becomes more important for us because we need many users to be able to access and provide updates. Each user has to pay a monthly license fee and that creates issues because some people are still using spreadsheets and we have to do manual uploads each evening.
  • This may be an issue of how we developed Quickbase, but there are times where it seems to take some time to download views and data. Not sure if this is Quickbase, our connection or the way we created our application.
None of these were interactive across multiple teams and were not easy to use.
Great for workflow and reporting -- overall PM tool

Not great as a trouble ticket tool where users open a ticket and people working on the ticket make comments on the repair.

It is great for a cross functional tool across multiple departments that need to share info.

Quickbase Feature Ratings

Integrations and Governance

Using Quick Base

40 - Project and construction managers.
  • field construction management
  • Real estate and leasing tracking
  • site survey data review
  • map app
  • WE NEED OFFLINE MODE
  • positive

Evaluating Quick Base and Competitors

Yes - google sheets
  • Product Usability
  • Prior Experience with the Product
I would want this to have an offline mode. We work in remote areas and the offline mode is needed. We are looking for alternate solutions. Also, I think the Qbase developers need to be "reachable". Our sales guy never has due dates or an understanding of what we need or when we might get it. He always sends us to user groups.

Quick Base Implementation

it would be nice to have guidance on how to build the base structure. We had to rebuild our table structure several times
  • Implemented in-house
Yes
  • none really

Quick Base Training

Configuring Quick Base

not sure. I did not set it up
Some - we have done small customizations to the interface
Some - we have added small pieces of custom code - we paid a third party so IDK?

Quick Base Support

Terrible. It's a typical IT blackhole. No clue what or how they prioritize anything.
ProsCons
Good followup
Problems get solved
No escalation required
Support understands my problem
Quick Initial Response
Slow Resolution
Less knowledgeable
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
No - not sure if it's available, but I would not pay for it because it seems like Qbase is completely disconnected from what it's users needs. They just develop what they think is important. I don't feel as if we have a voice at all. Our Sales guy never seems to know when we can get a new service or product.
Yes - Nope. Black hole
Never

Using Quick Base

easy to learn
ProsCons
Like to use
Relatively simple
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
Difficult to use
  • Report writers
  • charts and graphs
  • map box functionality is terrible
Yes - The mobile UI is very limited and always requires us to recreate the app so it fits on the mobile screen. It is not a true Mobile UI in my opinion

Quick Base Reliability

We use it at my job at Windstream. It is SUPER SLOW -- so it is not scaleable in miny opinon. We struggle to force teams to use it because they complain how slow it is
no issues
SLOW

Integrating Quick Base

Relationship with Quick Base

Easy when they want a sale, but useless when it comes to support
terrible. Always redirects us to the user groups.
none
they need to be better with support and prioritize our needs.

Upgrading Quick Base

Comments

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