Months without a solution ...
November 18, 2021

Months without a solution ...

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ranorex Studio

We used Ranorex for desktop application test automation, mainly for regression testing.
  • Initial setup.
  • User guide.
  • Getting money from customers.
  • Support.
  • Internal processes.
  • License policy.
  • We were left without a working solution so the whole project had to been stopped.

Do you think Ranorex Studio delivers good value for the price?


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Did Ranorex Studio live up to sales and marketing promises?


Did implementation of Ranorex Studio go as expected?


Would you buy Ranorex Studio again?


Although the first year with Ranorex was fine and increased our productivity overall, the first problem that appeared after the standard support period expired gave the whole cooperation a bad taste. Apart from the fact that if you don't buy support continuously and the problem appears after a year and a half, for example, you have to buy support for the whole past period just to get someone to talk to you, after buying support and reporting the problem it took them half a year to even get to the problem analysis during which we were without a working application. Several times we had to tediously report the same problem over and over again as we were shuffled around by support teams who had no continuity for our support case. And when our support expired again for a period during which we could not use the program, Ranorex referred us to another support purchase, still without a working solution. This is totally unacceptable and definitely not a pro-customer approach.

Ranorex Studio Feature Ratings

Centralized test management
Manage test hosts and schedules
Map tests to user stories
Test execution reporting
Defect management
Not Rated