The one stop shop for fraud services with a killer team.
December 22, 2022

The one stop shop for fraud services with a killer team.

Harrison Gutierrez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Riskified

All of our consumer transactions go through Riskified. They take the risk of fraud, fraud rings, bad actors, and chargebacks off our hands, which is a huge effort considering we accept payments from all over the globe.

Pros

  • Customer Service: Our rep is very quick to respond to issues that come up and build custom workflows to support our business.
  • Admin UI: the actual Riskified admin Portal is great - the Insights provided help our CX team understands why a fraud decision was made and make it easy to pass along the info to our partners.
  • Fraud Check: The product is great at quickly identifying fraud to help avoid our company from taking on financial risk from fraud rings.

Cons

  • None - I have never had an issue with Riskified or the team that has supported out business!
  • Avoided us from taking financial hits from several international fraud rings.
We needed to spin up hundreds of accounts very quickly, and their team, within a few days, was able to spin up a custom workflow for our team to do this at scale - they moved heaven and earth to make it possible practically overnight.
Absolutely! While in our startup phase, we would have taken some devastating financial hits from fraud rings if it were not for Riskified's service.
Easy to use solution, API based, and the beacon was easy to implement.

Do you think Riskified delivers good value for the price?

Yes

Are you happy with Riskified's feature set?

Yes

Did Riskified live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Riskified go as expected?

Yes

Would you buy Riskified again?

Yes

If you're looking for a quick, easy, and transparent fraud services provider, this team is the one-stop-shop: - Great customer Service. Account reps are fast and communicative and have always been supportive of changing workflows to support our business - Powerful tool with in-depth analysis and insights: Their UI is easy to use, and the detail provided on fraud decisions is very detailed. - Fast: Fraud decisions are very fast, minimizing any delays in our payments workflow.

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