Best CRM software available on the market
May 29, 2018

Best CRM software available on the market

anne wanjau | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Force.com
  • Data.com
  • Content
  • Knowledge

Overall Satisfaction with Salesforce.com

We have embraced Salesforce CRM as our best business automation solution, marketing automation software, team collaboration and during this period we have seen a tremendous increase in our sales compared to previously when we had not started using Salesforce. It is customizable and supports the various departments in our organizations from a central point.

Pros

  • General increase in sales
  • Redution in paperwork
  • Selling smarter and faster
  • Business processes automation
  • Accessibility accross devices.

Cons

  • Salesforce customization can be expensive
  • Salesforce require training to use
  • Increase in sales
  • Reduction of paper work in the office
  • Easy reports generation
Salesforce is suitable for medium and large size organizations who would like to manage their customers from one central point, manage marketing campaigns, manage leads and automate various business processes.

Agentforce Sales Feature Ratings

9.2
Customer data management / contact management
8
Workflow management
9
Territory management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
9
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
9.0
Forecasting
8
Pipeline visualization
10
Customizable reports
9
9.5
Custom fields
10
Custom objects
10
Scripting environment
8
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
9.0
Mobile access
9

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