SAP Ariba, High potential but still a long journey
October 23, 2023

SAP Ariba, High potential but still a long journey

Doris Polding | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

SLP and SCC modules on a global level, appreciate SCC support but miss the same on SLP side. Our Suppliers need a more efficient technical support, less administrationl work for our support and much quicker!!!
  • SCC support is very good
  • SAP Enablement team guide through all steps
  • Want to mention Momoko, AT&S Enablement lead, is very co operative and very supportive and friendly. It is a pleasure working together with her
  • Support AT&S supplier if they have technical problem with the plattform
  • Reduce administrative work for AT&S suppliers to get support
  • Harmonize SLP and SCC ; supplier as well as our colleagues prefere ONE view
  • Some features are very hidden ( use Excel upload for Sourcing)....need more development or training?
  • Restricted functionalities: AB for suppliers very limited
  • Registration process
  • Purchase Order Collaboration (SCC)
  • Process framwork
  • Modular Questionnaires
  • Unfortunalty I was not able to proof ROI on our implemented SLP, but would highly appreciate to get support so that I could proof it
Plattform looks sometimes old fashioned and not user friedly. New relaease e.g. Guide Buying is getting better but still I have the impression SAP does not provide a modern and userfriendly usage portal. Or maybe it is because we do not use S4 Hanah yet?
  • Integration with Other Systems
IT landscap setup, was the best solution that time. But actually we have big problems with the response time of different moduls. Guided Sourcing has a very slow reaction time in Europe as well. SLP and SCC has a very bad response time in China, this is a very high risk for our ongoing projects

Do you think SAP Ariba delivers good value for the price?

Not sure

Are you happy with SAP Ariba's feature set?

No

Did SAP Ariba live up to sales and marketing promises?

No

Did implementation of SAP Ariba go as expected?

No

Would you buy SAP Ariba again?

Yes

For geneneral products good support; the more specific a product the less support from plattform side