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Spiceworks is an awesome community with great tools and features.
January 22, 2020

Spiceworks is an awesome community with great tools and features.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks Help Desk

We use Spiceworks as our help desk ticketing system and as a resource for learning and troubleshooting issues. The help desk ticketing tool is very useful and cost effective, it is free! The Spiceworks community has been great, there are a lot of technical professionals and the wealth of experience is tremendous.
  • Help desk
  • Inventory
  • Slightly more moderating of material
  • Less marketing from vendors
  • Very positive impact by the free help desk tool
  • Positive impact from the knowledge base
Spiceworks does so many things in a variety of ways that it is hard to compare it to other products. Keep in mind that freeware has limits, but if the Spiceworks tools fit your need and management doesn't complain then go for it. Paid software has plenty of benefits, but you can't go wrong with the price and community that supports Spiceworks.

Do you think Spiceworks Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Help Desk go as expected?

Yes

Would you buy Spiceworks Help Desk again?

Yes

Spiceworks is a great tool / set of tools for any sized company. They also have a yearly conference that is one of the best in the tech industry. Besides help desk and inventory there are other free tools for use by IT staff. There are also webinars that include vendors and other industry professionals which are very useful.

Spiceworks Help Desk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
Not Rated
Social integration
10
Email support
10
Help Desk CRM integration
10

Spiceworks Help Desk Support

The Spiceworks team is very responsive and caring to your needs. Both the Spiceworks team and all of the community professional members are at your disposal to get help when you need it. It is their mission to help others be able to do their jobs better than they could on their own.