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One Store shop for all security solutions
November 10, 2021

One Store shop for all security solutions

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symantec Web Security Service

We moved to Symantec Web Security Service 5 years back from Forcepoint and it was expensive but in hindsight i can say it was a wise decision. Today our 130K users use WSS to get the industry standard protection from various internet based threats and in addition, it also take care of APTs and Data security issues. A single store solution is really helping us in better integrations and incident response.
  • Close to no loophole
  • Does what it says
  • One store shop for all security solutions
  • Advanced and targeted attacks
  • Policy granularity
  • better support
  • Web Filtering & integrated risk rating
  • Data protection for all channels
  • Advanced threat protection
  • Cloud Application visibility
  • No Infra management
  • Almost half the cost compared to legacy on prem infra
  • No Management means we can reduce on the IT personal
  • Better data protection
Paloalto or netskope or zscaler do not offer one store shop for your security solution and that's where Symantec Web Security Service wins big. They have solutions for every need of an enterprise and that too with leading offering for all the products. This helps in easy manageability and little operational headache. The GIN database ensures that we have the best in class intelligence.

Do you think Symantec Web Security Service delivers good value for the price?

Yes

Are you happy with Symantec Web Security Service's feature set?

Yes

Did Symantec Web Security Service live up to sales and marketing promises?

Yes

Did implementation of Symantec Web Security Service go as expected?

Yes

Would you buy Symantec Web Security Service again?

Yes

If you have a large enterprise with roaming users and high threat risk because of the way your employees are scattered across the globe and work in a

Symantec Web Security Service Support

The support has become average ever since broadcom acquisition and they moving to GCP. There is no focus of existing customers as the presale do not exist.
ProsCons
Problems get solved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
Yes we did but its of no use.
Yes - The response time for bug is average . They do fix them but takes lot of time.
I had a query about geolocation policy and they helped same day :)