SysAid is a remarkable helpdesk tool
November 13, 2021

SysAid is a remarkable helpdesk tool

Jason Bayless | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with SysAid

SysAid is used in our division. We use it daily for helpdesk ticketing as well as for inventory purposes.

Pros

  • Keeps track of helpdesk calls.
  • Keeps an up-to-date inventory.
  • Has a great FAQ for users and technicians alike.

Cons

  • A way to push the client to Mac and Linux machines.
  • Having SysAid cuts down on the time needed to assist customers/users.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

SysAid is a great helpdesk tool that we use for ticketing and inventory. You are able to search many ways to find a history for resolution purposes.

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
10
ITSM asset management
9.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
7
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

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