Overall Satisfaction with Tableau Server
We use Tableau Server across the organization. It started in a business unit (Revenue Cycle, which handles healthcare billing, coding, claims, etc.) to help share information. From there it was shared with other business units, and Revenue Cycle also played a role as a center of excellence and consulting. Five years later it was absorbed by the main IT organization. Now we are in the process of rolling out, formalizing, and organizing that same role.
- Democratizes information. Any user can share information.
- The community is supportive.
- Auditing has always been lacking. The repository has some information, but being able to see what is clicked and what filters are used is needed.
- The UI has improved over the years, but finding content is still hard. People keep looking at custom portals or embedding content since it is hard to find.
- The 2018.2 upgrade is onerous and we have been putting it off. Not just because of tabadmin to tsm changes but also because o the updater not making the upgrade seamless. I have to reset every configuration.
- Backup and restore is slow.
- Money saved
- Money recovered
- Improved patient outcomes