An Easy ITSM/ESM Product to Configure
March 12, 2024
An Easy ITSM/ESM Product to Configure
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamDynamix IT Service Management (ITSM)
We use TeamDynamix as an ESM service to cover a lot of grounds throughout our company. Outside of IT, Facilities and Quality Assurance/Engineering are some of the groups that manage tickets when necessary. The IT team also uses the asset management piece, as it linked together with Sassafras for software inventory management, a crucial piece for us.
- Customizable reports
- Very user friendly
- Cost-effective tool
- Customizable ticket forms to fulfill certain queue needs
- View and Manage tickets via mobile version
- Needs the ability to show ticket submitters who owns the ticket
- Needs dark mode
- Clicking on a ticket to manage opens a new window; can get lost with hundreds of open windows without knowing
- Easy integrations with external systems via API keys
- More automation = less manual work for technicians
TeamDynamix offered what we wanted more than anyone else, with a little cost as well.
Do you think TeamDynamix IT Service Management (ITSM) delivers good value for the price?
Yes
Are you happy with TeamDynamix IT Service Management (ITSM)'s feature set?
Yes
Did TeamDynamix IT Service Management (ITSM) live up to sales and marketing promises?
Yes
Did implementation of TeamDynamix IT Service Management (ITSM) go as expected?
Yes
Would you buy TeamDynamix IT Service Management (ITSM) again?
Yes