Teem by WeWork - great product - excellent customer service
March 24, 2020

Teem by WeWork - great product - excellent customer service

Charles Klausen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Teem by WeWork

We use Teem for conference room displays and check-ins, as well as reception check in. It allows us to see what rooms are free, or in use. It also alerts our employees when a customer, prospect, etc. checks in to see them.
  • Interface is fairly easy to use.
  • Check-in feature allows us to free up conference rooms not in use.
  • Customer service is fantastic.
  • Wish they had a "remote" check in feature I could turn on for some users.
  • Updating, or refreshing when a room is booked or removed could always be faster.
  • Saves time booking conference rooms - time is money.
  • Allows visitors to quickly check in and alerts our employee(s) instantly via email.
I've been using Teem for a little over a year, and it works well as a product. I haven't investigated other products that do the same thing, but I need to. That being said, Teem's customer service is awesome. So the tool would have to be fairly impressive for me to entertain a switch.
They are great. Working in a customer facing role my entire career, I understand the important of having excellent customer service. They are responsive, polite, and answer my questions when I reach out.

Do you think Teem by iOFFICE delivers good value for the price?

Yes

Are you happy with Teem by iOFFICE's feature set?

Yes

Did Teem by iOFFICE live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Teem by iOFFICE go as expected?

I wasn't involved with the implementation phase

Would you buy Teem by iOFFICE again?

Yes

Honestly, it just works. It works, price is fair, and the customer service is great. In 2020, I want a product that works, and excellent customer service. They provide that.