Verint Speech Analytics Review
September 04, 2023
Verint Speech Analytics Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Speech Analytics
We use it for data purposes. It's important how we reach out to our customers, what the customers need, and meeting those demands. So if we can find a way to alleviate a lot of that manual, just listening to all the messages and everything, I think that will allow us to better serve the customers. And of course, our numbers in regards to what we're looking for, what we're looking for as the end result to be more proficient for our customers.
- That's something that is still in the air because it's so old. Again, it's very manual. So I think for the most part we want something that's more technology-based that can identify those words in the transcription and give us a better readout versus just listening to each and every call. So I'm looking for this application that we have. Again, it's very old, but I'm hoping to find something that we can kind of innovate that will pick up the transcription for us.
- I've heard a lot, so since I'm fairly new to the company, the organization, nothing but good recommendations. So I'm looking for this partnership with my organization in Verint to increase and grow over time.
Actually, I'm new in this capacity as far as being in this field, so it's really an opportunity for me to look at from a technology perspective. That's the best path that we can use, not only to grow but to meet our immediate and future needs.
Do you think Verint Speech Analytics delivers good value for the price?
Yes
Are you happy with Verint Speech Analytics's feature set?
Yes
Did Verint Speech Analytics live up to sales and marketing promises?
Yes
Did implementation of Verint Speech Analytics go as expected?
Yes
Would you buy Verint Speech Analytics again?
Yes