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Amazing tokenization platform to enable digital payments
Updated August 29, 2023

Amazing tokenization platform to enable digital payments

Fabricio Zubelli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with VGS platform

VGS platform is a great solution to tokenize credit card information and reduces a lot of complications around payments and data governance for PCI certification. It securely stores CC customer data on their end and shares with integrated partners upon request via a token you provide. With that the data never gets stored in your system and reduces a lot of complexity in your system, skipping a lot of steps in PCI certification.
  • Tokenization of credit card data
  • Tokenization of some PII data
  • Accelerates compliances certifications
  • Infrastructure as Code
  • Alerting
  • Debugging
  • Tokenization
  • Fine Grain Access Control
  • Compliance Controls
  • Increased sales and revenue (enabled digital payments)
  • Enabled PCI compliance
  • Increased security
We evaluated Drata as an alternative for VGS Control, but VGS platform control integrates a lot of controls around VGS itself and also with Cloud Infra that we use, which makes the process faster. Also keeping everything with the same vendor makes things easier to manage.

Do you think VGS platform delivers good value for the price?

Yes

Are you happy with VGS platform's feature set?

Yes

Did VGS platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VGS platform go as expected?

Yes

Would you buy VGS platform again?

Yes

If you are working with payments and you don`t want to store that kind of data to avoid a lot of strict requirements and headaches with tight processes, strict security, encryption and everything else you can leverage VGS platform to greatly reduce the work needed to enable payments in your system. They also provide tokenization for some other kinds of data but we currently do not use them. VGS platform also provides a product for compliance and controls (VGS Control) which helps you get ready and maintain compliance in your organization.

VGS platform Support

The support is pretty decent, sometimes take a little bit o time to solve things (not critical things) but that is part of the ticketing/email async communication so its fine. All the times I had to contact support a got my issue solved and a lot of attention from the support team to help solving the issue.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
No. It is pricy to obtain premium support and we do not have extreme requirements around the support, so we decided for basic support.
My SSO certificate from Google expired after 8 years and we got locked out from our VGS account because it enforces SSO auth. Upon requesting support they promptly replied and started to help us solve the issue. In 1 day I got my access back and in less than 2 days everything was fixed and working for all team members.