They really fix the what in your product
July 19, 2021
They really fix the what in your product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Whatfix
Whatfix is used by the product team and we have implemented the tool for our web and mobile app.
We are using it for user onboarding and customer self-service. It is not only important for the customer to solve their problem or understand a flow right then and there it also frees up time for Customer Success Executives. Our goal is to increase the adoption and retention of our enterprise product.
We are using it for user onboarding and customer self-service. It is not only important for the customer to solve their problem or understand a flow right then and there it also frees up time for Customer Success Executives. Our goal is to increase the adoption and retention of our enterprise product.
- Customer support
- Take feedback and improve on it.
- They try their best to bring you a solution.
- Design is definitely something they can improve on. The callouts and carousels are a little bit old-school and sometimes this creates a discrepancy with your product's design language.
- They can improve with some functionality, like full-screen carousels for the web. There are points that they cannot accommodate your design and you have to iterate on that.
- Onboarding
Do you think Whatfix delivers good value for the price?
Yes
Are you happy with Whatfix's feature set?
Yes
Did Whatfix live up to sales and marketing promises?
Yes
Did implementation of Whatfix go as expected?
Yes
Would you buy Whatfix again?
Yes