Buyer Beware

Whova was one of the worst mistakes we made as a small
events team looking to include some virtual options to our Covid-era repertoire.
I found their sales team to be wholly misleading in the functionalities they
offered as found on our checklist which then meant we misled our regular sponsor customers on the basis
of the provision they would receive and are now paying the price post-event. We found
their support unhelpful, bordering dismissive and the functionality of their
platform for many of our attendees was such that a great many had to watch it
off-site. They recommend you use Zoom (‘you can get away with the free option
too’) which quickly becomes obvious you will need to spend hundreds extra. Then
when it didn’t integrate great with their system, they tell you “that’s a Zoom
problem, nothing to do with us”. There are conflicts between Zoom and Whova
(using the same emails on both causes malfunctions); speakers logged-in on both
get thrown out of Whova; speakers can’t see the live video feed on Whova; attendees get messages that they can't access and Whova pass it off as their internal marketing messages etc. etc. And now
they advise they don’t (contrary to a fundamental tickbox from our earliest conversations) allow
sponsors to know who watched their own sessions or visited their pages or downloaded their content! Which
is an industry standard they try to brush off as a ‘privacy’ issue. Pay a
little more if you need, avoid this organization.