Wrike and its benefits to our team
Updated May 01, 2023

Wrike and its benefits to our team

Kevin Thalacker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

Wrike helps us bring greater transparency to our portfolio and projects. We are able to automate data so each group can leverage tools they are comfortable with and bring everyone onto the same page. By using Wrike, we have been able to reduce our need for Microsoft Excel and PowerPoint. This has helped bring the whole team together and benefit from near real-time updates and status. We utilize Wrike to streamline our intake of projects and execute them in a timely manner. Love how Wrike brings everything together.

Pros

  • Integration with other applications
  • Project Management
  • Process management

Cons

  • Resource Management
  • Project Management
  • Analytics
  • Intake Management
  • Workflow process
  • Project transparency
  • Leveraging the ability to create projects to start planning future projects
  • Status updates to eliminate emails and PowerPoint

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Wrike works well for managing daily projects and allows us to scale the size of each project. We leverage Wrike's Analytics capabilities to allow us near real-time updates from our projects along with activities occurring in other applications that different teams leverage. We are just starting to leverage Resource Management. This is definitely an area for improvement and simplification in our company.

Wrike Feature Ratings

Project Management
9.2
Task Management
10
Resource Management
7
Gantt Charts
10
Scheduling
9
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
8
Email integration
8
Mobile Access
9
Timesheet Tracking
9
Budget and Expense Management
9
Professional Services Automation
9.0
Project & financial reporting
9
Integration with accounting software
9

Wrike Implementation

Wrike team takes the time to understand your workflow to help you set up your account to match the way you work.
  • Implemented in-house
Change management was a big part of the implementation and was well-handled - We set up a knowledge base and some training to help onboard team members. As our account has grown, some new teams utilize Wrike's Professional Services to help them onboard more team members.
  • Keeping things simple

Using Wrike

600 - Information Technology
Sales Enablement
Campaign Management
5 - Project Management
Development
  • Project Management
  • Portfolio Management
  • Resource Management
  • Product integrations
  • Analytics
  • Status Updates
  • Project templates for resource planning
  • Resource Management
We are expanding the platform to and 300 people across our organization.

Evaluating Wrike and Competitors

Yes - PowerPoint and Excel
  • Scalability
  • Integration with Other Systems
  • Ease of Use
One of our major needs to integration with other systems, like Jira. This helped us develop more transparency and streamlined our process.
No, I would not change a thing.

Wrike Support

Wrike support team responds to our request very fast and his there to help us resolve questions. We also have many touch points with our CSM to discuss our account, anything new with Wrike and ways to improve our process. Our requests to support are usually resolved via email, but if the concern is more challenging calls are set up to better understand to help us get to a resolution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have Wrike Pinnacle, so our subscription comes with quick response times.
Last fall (2022), one of our team members had a challenging issue for some automation. One of Wrike's team members took the time to discuss the issue and help develop a solution that eliminated many manual steps.

Using Wrike

Wrike is very flexible to your workflow. Wrike allows everyone to set up their way of working so no one team has to follow just a table screen. This allows for team flexibility and agility.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Ability to set up custom views for all team memebers
  • Calendars
  • Using blueprints to help create projects
  • Custom forms to allow everyone, even people not is our account, to submit requests for new projects, issues or risks
  • Managing User groups
Yes, but I don't use it

Comments

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