Item: WSO2 Enterprise Service Bus
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use WSO2 enterprise service bus to orchestrate and integrate business services offered to universities.

Pros and Cons

It's really easy to install for a quick evaluation.
Open source. This is a must in our company.
It's highly scalable. Adding computing nodes is really straightforward.
Good product support, quick and effective.

While it's easy to configure for a quick start, it is not so easy to deploy by yourself in a complex production scenario.
Not very stable for production usage, we encountered several trivial bugs that make us believe that this product is still not widely adopted.
Lack of a built in mechanism for auto-restart in case of an application server crash.

Return on Investment

For developers it gave us the ability to wrap legacy services with little effort.
From an architectural/ sysadm point of view WSO2 application server is very different to manage than the other java application server we were using in our company, so the initial effort has been huge.

Alternatives Considered

We previously used the Oracle Weblogic solution, but:
- it was more expensive
- it's not open source
- it's more complex to manage

Other Software Used

Apache Web Server, Apache Tomcat, Bonita BPM

Likelihood to Recommend

Wso2 carbon products are well suited for a devops scenario. Once you've found the right recipe for your company it's then really straightforward to replicate or extend installation.

Support Headcount Required

4 - Two people for development support
Two people in the operations team

Key Differentiators

Price
Third-party Reviews

Our company embraced the open source philosophy, so we decided to pass to an open source product.

Ease of WSO2 Enterprise Service Bus Training

The documentation is quite extensive, but starting from scratch is not straightforward. A cookbook with some example architectures would be great.

Extensibility and Customization

No - we have not done any custom code

Support Rating

7

Our experience with the WSO2 support has beent satisfactory

WSO2 Enterprise Service Bus Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Quick Initial Response	None

Bug Resolution

Yes - yes, fortunately it wasn't a new bug, so the solution was just ready

Exceptional Examples of WSO2 Enterprise Service Bus Support

Once we were experiencing an annoyng memory consumption problem that made our production enviroment unstable and support was able to give us precious advice that allowed us to resolve the problem quickly.