Prodigal

Prodigal is a cloud-based Consumer Finance Intelligence solution that helps collection agencies, healthcare providers, and lenders enhance profits, customer experience, and compliance. Leading organizations depend on Prodigal to unlock insights that drive win-win financial outcomes by analyzing agents' conversations with borrowers and patients. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions.

Prodigal is made up of three core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk and increase QA effectiveness. Behind the scenes, an intent engine that combines the strengths of artificial intelligence, machine learning, and natural language processing works to understand the context and implications of every conversation agents have with borrowers and patients. This high degree of power and coverage enables clients to use Prodigal to unlock actionable insights that drive continuous improvement.