22 Reviews and Ratings
7 Reviews and Ratings
10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.Incentivized
For startups on a low budget, it offers a free plan that allows you one or two integrations.You can embed your booking page that you create directly on 10to8 to your website using a shortcode.You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.Incentivized
Integration with Google Calendar allows avoiding double upsAutomatic appointment bookings with SMS remindersXero integration and Automatic Invoicing, Payments and Partial ReconciliationMultiple Staff Members to be bookedFacebook Integration, allows people to book from FacebookIncentivized
The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
UI/UXCloud based systemHas to be more customer friendlyIncentivized
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app Incentivized
The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.Incentivized
We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.Incentivized
Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.Incentivized
Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
Bragging rights, yes. Always cool to tell how automated your business is.ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.Incentivized