10to8 Appointment Scheduling Software vs Timely Salon Software

• Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
• Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
• Flexibility with payments - payments can be required or optional at the time of booking.

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• Integration with Google Calendar allows avoiding double ups
• Automatic appointment bookings with SMS reminders
• Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
• Multiple Staff Members to be booked
• Facebook Integration, allows people to book from Facebook

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• The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
• The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
• Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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• Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
• Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
• Event/Class booking does not allow you to book more than 1 ticket at the time

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• The return has been positive and has helped me be more organized with clients.

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• Bragging rights, yes. Always cool to tell how automated your business is.
• ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
• Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
• No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.

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