10to8 Appointment Scheduling Software vs Timely Salon Software

• For startups on a low budget, it offers a free plan that allows you one or two integrations.
• You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
• You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
• You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
• You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.

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• Integration with Google Calendar allows avoiding double ups
• Automatic appointment bookings with SMS reminders
• Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
• Multiple Staff Members to be booked
• Facebook Integration, allows people to book from Facebook

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• The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
• The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
• Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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• Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
• Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
• Event/Class booking does not allow you to book more than 1 ticket at the time

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• Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!

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• Bragging rights, yes. Always cool to tell how automated your business is.
• ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
• Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
• No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.

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