10to8 Appointment Scheduling Software vs. Timely Booking and Client Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
10to8 Appointment Scheduling Software
Score 7.8 out of 10
N/A
10to8 is appointment management software from the UK company of the same name.
$0
pcm (100 appts + 2 logins)
Timely Booking and Client Management Software
Score 8.8 out of 10
N/A
Timely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.
$20
per month per user
Pricing
10to8 Appointment Scheduling SoftwareTimely Booking and Client Management Software
Editions & Modules
Free Forever
$0
pcm (100 appts + 2 logins)
Basic
$12
pcm (100 appts + 2 logins)
Grow
$25
pcm (300 appts + 3 logins)
Bigger Business
$50
pcm (600 appts + 6 logins)
Bespoke
Bespoke
Bespoke
Build
$20
per month per user
Elevate
$30
per month per user
Innovate
$35
per month per user
Offerings
Pricing Offerings
10to8 Appointment Scheduling SoftwareTimely Booking and Client Management Software
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional DetailsTimely users pay one monthly fee per month. Users can change their plan at any time.
More Pricing Information
Community Pulse
10to8 Appointment Scheduling SoftwareTimely Booking and Client Management Software
Top Pros
Top Cons
Best Alternatives
10to8 Appointment Scheduling SoftwareTimely Booking and Client Management Software
Small Businesses
vCita
vCita
Score 9.7 out of 10
vCita
vCita
Score 9.7 out of 10
Medium-sized Companies
Calendly
Calendly
Score 9.1 out of 10
Calendly
Calendly
Score 9.1 out of 10
Enterprises
Doodle
Doodle
Score 7.3 out of 10
Doodle
Doodle
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
10to8 Appointment Scheduling SoftwareTimely Booking and Client Management Software
Likelihood to Recommend
9.5
(11 ratings)
9.0
(3 ratings)
Usability
10.0
(4 ratings)
-
(0 ratings)
Support Rating
9.5
(10 ratings)
-
(0 ratings)
User Testimonials
10to8 Appointment Scheduling SoftwareTimely Booking and Client Management Software
Likelihood to Recommend
10to8
10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
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Timely
I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.
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Pros
10to8
  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
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Timely
  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
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Cons
10to8
  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
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Timely
  • UI/UX
  • Cloud based system
  • Has to be more customer friendly
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Usability
10to8
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
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Timely
No answers on this topic
Support Rating
10to8
The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
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Timely
No answers on this topic
Alternatives Considered
10to8
We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
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Timely
Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.
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Return on Investment
10to8
  • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
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Timely
  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
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ScreenShots

10to8 Appointment Scheduling Software Screenshots

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Timely Booking and Client Management Software Screenshots

Screenshot of Control the whole client experience to build a loyal, reliable client base.Screenshot of Automate admin and sort out a to do list.Screenshot of Set up marketing, reminders and rewards to build relationships.Screenshot of Customise client comms, booking policy and more to reflect a brand.Screenshot of Get a clear picture of business performance to make confident decisions.Screenshot of Simple to use.