3 Ratings
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Score 8.5 out of 101
3 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling is generally well suited to my business. Online booking with a separate online booking site is something I have been exploring for some time. However, in my specific use case, I am watchful for when it is inappropriate for clients to make a direct booking with my service - for example, if they are in a mental health crisis - and often it is useful to have contact with clients before they book an appointment in order to check that psychotherapy is the best option for them. However, I feel that using 10to8 Appointment Scheduling in combination with my website can address these concerns.
Liz Jeffries profile photo

Timely Salon Software

Hairdressers or massage salons, the places where they are too busy to take an appointment via the phone effectively. Places with high pace client walkthrough and multiple staff members. Timely is perfect for environments like that as it would assist in automating a huge part of the admin processes.In my experience using it for high-value services, [it has] proven to be a sales killer due to two main reasons: 1) Booking process taking so long, that a lot of clients change their mind or just call, as for the money that they are saying they are expecting better service. 2) Shows price only at the end of the process, which clients don't like, they want to know price upfront.
Nick Dorogavtsev profile photo

Pros

10to8 Appointment Scheduling Software

  • Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
  • Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
  • Flexibility with payments - payments can be required or optional at the time of booking.
Liz Jeffries profile photo

Timely Salon Software

  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
Nick Dorogavtsev profile photo

Cons

10to8 Appointment Scheduling Software

  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
Liz Jeffries profile photo

Timely Salon Software

  • Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
  • Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
  • Event/Class booking does not allow you to book more than 1 ticket at the time
Nick Dorogavtsev profile photo

Usability

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.1
Based on 1 answer
It is very easy to use
Jonathan haslam profile photo

Timely Salon Software

No score
No answers yet
No answers on this topic

Support

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.1
Based on 1 answer
The support has been reliable and efficient
Jonathan haslam profile photo

Timely Salon Software

No score
No answers yet
No answers on this topic

Alternatives Considered

10to8 Appointment Scheduling Software

I have used the WriteUpp service which has an online booking component but switched to 10to8. While WriteUpp provides an excellent service with a wide range of features, a lot of what it offers I don't need as a sole practitioner. It was effective though. I received bookings and payments through WriteUpp and it was generally an attractive booking system for clients.
Liz Jeffries profile photo

Timely Salon Software

  • Calendly does not have Xero integration (was a deal killer for us), Timely Does.
  • Calendly does have much nicer booking process, compared to Timely.
  • Calendly does not have Google Calendar Integration (was a deal killer for us), Timely Does.
  • Calendly does have GoToMeeting integration which was very attractive.
Nick Dorogavtsev profile photo

Return on Investment

10to8 Appointment Scheduling Software

  • The return has been positive and has helped me be more organized with clients.
Jonathan haslam profile photo

Timely Salon Software

  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
Nick Dorogavtsev profile photo

Screenshots

Timely Salon Software

Pricing Details

10to8 Appointment Scheduling Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

10to8 Appointment Scheduling Software Editions & Modules

Edition
Free Forever$01
Basic$121
Grow$252
Bigger Business$503
BespokeBespoke4
  1. pcm (100 appts + 2 logins)
  2. pcm (300 appts + 3 logins)
  3. pcm (600 appts + 6 logins)
  4. Bespoke
Additional Pricing Details

Timely Salon Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Timely Salon Software Editions & Modules

Additional Pricing Details

Add comparison