What users are saying about
8 Ratings
2 Ratings
8 Ratings
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Score 9.3 out of 100
2 Ratings
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Score 9.9 out of 100

Attribute Ratings

  • 12d Synergy is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.4

12d Synergy

94%
4 Ratings
9.0

ECM XD

90%
1 Rating

Support Rating

9.2

12d Synergy

92%
8 Ratings
9.0

ECM XD

90%
1 Rating

Likelihood to Recommend

12d Synergy

12d Synergy and its ability to handle all file types really suited the engineering industry.
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Xybion

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
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Pros

12d Synergy

  • Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
  • Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth
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Xybion

  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
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Cons

12d Synergy

  • 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
  • Improved speeds when referencing shared files from other 12d model projects.
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Xybion

  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
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Pricing Details

12d Synergy

Starting Price

$0

Editions & Modules

12d Synergy editions and modules pricing
EditionModules
Email Management$0.001
Document Management$0.002
Advanced Data Management$0.003

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $7.00

Additional Details

ECM XD

Starting Price

$0

Editions & Modules

ECM XD editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Contact Xybion for more information.

    Support Rating

    12d Synergy

    The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
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    Xybion

    Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
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    Alternatives Considered

    12d Synergy

    Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.
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    Xybion

    No answers on this topic

    Return on Investment

    12d Synergy

    • 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
    • Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.
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    Xybion

    • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
    • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
    • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
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