What users are saying about
1 Ratings
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Score 9 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Square Customer Engagement
8.0
Customer data management / contact management
17hats
9.0
Square Customer Engagement
8.0
Workflow management
17hats
9.0
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Square Customer Engagement
8.0
Contract management
17hats
10.0
Square Customer Engagement
8.0
Quote & order management
17hats
10.0
Square Customer Engagement
8.0
Interaction tracking
17hats
8.0
Square Customer Engagement
8.0
Territory management
17hats
Square Customer Engagement
8.0
Opportunity management
17hats
Square Customer Engagement
8.0
Channel / partner relationship management
17hats
Square Customer Engagement
8.0

Customer Service & Support

17hats
8.0
Square Customer Engagement
Case management
17hats
8.0
Square Customer Engagement

Marketing Automation

17hats
8.0
Square Customer Engagement
Lead management
17hats
8.0
Square Customer Engagement

CRM Project Management

17hats
9.5
Square Customer Engagement
8.0
Task management
17hats
9.0
Square Customer Engagement
8.0
Billing and invoicing management
17hats
10.0
Square Customer Engagement
8.0
Reporting
17hats
Square Customer Engagement
8.0

Customization

17hats
8.0
Square Customer Engagement
Custom fields
17hats
8.0
Square Customer Engagement

Security

17hats
9.5
Square Customer Engagement
8.0
Single sign-on capability
17hats
10.0
Square Customer Engagement
Role-based user permissions
17hats
9.0
Square Customer Engagement
8.0

Integrations with 3rd-party Software

17hats
8.0
Square Customer Engagement
Marketing automation
17hats
8.0
Square Customer Engagement

Platform

17hats
8.0
Square Customer Engagement
8.0
Mobile access
17hats
8.0
Square Customer Engagement
8.0

CRM Reporting & Analytics

17hats
Square Customer Engagement
8.0
Forecasting
17hats
Square Customer Engagement
8.0
Pipeline visualization
17hats
Square Customer Engagement
8.0
Customizable reports
17hats
Square Customer Engagement
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Square Customer Engagement
9.0

Support Rating

17hats
8.0
Square Customer Engagement

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