What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 3 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 11 reviews and ratings
Likelihood to Recommend
17hats
I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Feature Rating Comparison
Sales Force Automation
17hats
9.2
Square Customer Engagement
8.0
Customer data management / contact management
17hats
9.0
Square Customer Engagement
8.0
Workflow management
17hats
9.0
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Square Customer Engagement
8.0
Contract management
17hats
10.0
Square Customer Engagement
8.0
Quote & order management
17hats
10.0
Square Customer Engagement
8.0
Interaction tracking
17hats
8.0
Square Customer Engagement
8.0
Territory management
17hats
—
Square Customer Engagement
8.0
Opportunity management
17hats
—
Square Customer Engagement
8.0
Channel / partner relationship management
17hats
—
Square Customer Engagement
8.0
Customer Service & Support
17hats
8.0
Square Customer Engagement
—
Case management
17hats
8.0
Square Customer Engagement
—
Marketing Automation
17hats
8.0
Square Customer Engagement
—
Lead management
17hats
8.0
Square Customer Engagement
—
CRM Project Management
17hats
9.5
Square Customer Engagement
8.0
Task management
17hats
9.0
Square Customer Engagement
8.0
Billing and invoicing management
17hats
10.0
Square Customer Engagement
8.0
Reporting
17hats
—
Square Customer Engagement
8.0
Customization
17hats
8.0
Square Customer Engagement
—
Custom fields
17hats
8.0
Square Customer Engagement
—
Security
17hats
9.5
Square Customer Engagement
8.0
Single sign-on capability
17hats
10.0
Square Customer Engagement
—
Role-based user permissions
17hats
9.0
Square Customer Engagement
8.0
Integrations with 3rd-party Software
17hats
8.0
Square Customer Engagement
—
Marketing automation
17hats
8.0
Square Customer Engagement
—
Platform
17hats
8.0
Square Customer Engagement
8.0
Mobile access
17hats
8.0
Square Customer Engagement
8.0
CRM Reporting & Analytics
17hats
—
Square Customer Engagement
8.0
Forecasting
17hats
—
Square Customer Engagement
8.0
Pipeline visualization
17hats
—
Square Customer Engagement
8.0
Customizable reports
17hats
—
Square Customer Engagement
8.0
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
- No monthly fees
- Reasonable per transaction fee
- Good priced equipment/addons
- Chip and NFC readers available
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Cons
17hats
- Cheaper credit card charges
- Ability to tweak their questionnaires a bit more
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
- Some of the build quality on the peripherals could feel a bit better.
- Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
- Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Support Rating
17hats
17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Square Customer Engagement
The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
- This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
- All of my initial equipment was free and there were no startup costs so my return was immediate.
- The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- Per Month
Additional Pricing Details
—Square Customer Engagement
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Square Customer Engagement Editions & Modules
—