What users are saying about
7 Ratings
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Score 9.1 out of 100
11 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • 17hats ranks higher in 3 feature sets: Sales Force Automation, CRM Project Management, Security
  • 17hats and Square Customer Engagement are tied in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%
8.0

Square Customer Engagement

80%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.0
80%
1 Rating

Workflow management

9.9
99%
2 Ratings
8.0
80%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.0
80%
1 Rating

Contract management

10.0
100%
2 Ratings
8.0
80%
1 Rating

Quote & order management

10.0
100%
1 Rating
8.0
80%
1 Rating

Interaction tracking

8.0
80%
1 Rating
8.0
80%
1 Rating

Territory management

N/A
0 Ratings
8.0
80%
1 Rating

Opportunity management

N/A
0 Ratings
8.0
80%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
8.0
80%
1 Rating

Customer Service & Support

8.0

17hats

80%

Square Customer Engagement

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

8.0

17hats

80%

Square Customer Engagement

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Lead management

8.0
80%
1 Rating
N/A
0 Ratings

CRM Project Management

9.5

17hats

95%
8.0

Square Customer Engagement

80%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.0
80%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
8.0
80%
1 Rating

Reporting

N/A
0 Ratings
8.0
80%
1 Rating

Customization

9.9

17hats

99%

Square Customer Engagement

Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features

Custom fields

9.8
98%
2 Ratings
N/A
0 Ratings

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

Security

9.5

17hats

95%
8.0

Square Customer Engagement

80%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%

Square Customer Engagement

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
8.0

Square Customer Engagement

80%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.0
80%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.0

Square Customer Engagement

80%
Square Customer Engagement ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.0
80%
1 Rating

Pipeline visualization

N/A
0 Ratings
8.0
80%
1 Rating

Customizable reports

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.0

Square Customer Engagement

90%
1 Rating

Usability

9.0

17hats

90%
1 Rating

Square Customer Engagement

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Square Customer Engagement

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Square Customer Engagement Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

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