What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 3 feature sets: Sales Force Automation, CRM Project Management, Security
- 17hats and Square Customer Engagement are tied in 1 feature set: Platform
Sales Force Automation
9.5
17hats
95%
8.0
Square Customer Engagement
80%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings
8.0
80%
1 Rating
Workflow management
9.9
99%
2 Ratings
8.0
80%
1 Rating
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
8.0
80%
1 Rating
Contract management
10.0
100%
2 Ratings
8.0
80%
1 Rating
Quote & order management
10.0
100%
1 Rating
8.0
80%
1 Rating
Interaction tracking
8.0
80%
1 Rating
8.0
80%
1 Rating
Territory management
N/A
0 Ratings
8.0
80%
1 Rating
Opportunity management
N/A
0 Ratings
8.0
80%
1 Rating
Channel / partner relationship management
N/A
0 Ratings
8.0
80%
1 Rating
Customer Service & Support
8.0
17hats
80%
Square Customer Engagement
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Case management
8.0
80%
1 Rating
N/A
0 Ratings
Marketing Automation
8.0
17hats
80%
Square Customer Engagement
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Lead management
8.0
80%
1 Rating
N/A
0 Ratings
CRM Project Management
9.5
17hats
95%
8.0
Square Customer Engagement
80%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
8.0
80%
1 Rating
Billing and invoicing management
10.0
100%
2 Ratings
8.0
80%
1 Rating
Reporting
N/A
0 Ratings
8.0
80%
1 Rating
Customization
9.9
17hats
99%
Square Customer Engagement
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Custom fields
9.8
98%
2 Ratings
N/A
0 Ratings
Custom objects
10.0
100%
1 Rating
N/A
0 Ratings
Security
9.5
17hats
95%
8.0
Square Customer Engagement
80%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
N/A
0 Ratings
Role-based user permissions
9.0
90%
1 Rating
8.0
80%
1 Rating
Integrations with 3rd-party Software
8.0
17hats
80%
Square Customer Engagement
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating
N/A
0 Ratings
Platform
8.0
17hats
80%
8.0
Square Customer Engagement
80%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
8.0
80%
1 Rating
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
8.0
Square Customer Engagement
80%
Square Customer Engagement ranks higher in 3/3 features
Square Customer Engagement ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.0
80%
1 Rating
Pipeline visualization
N/A
0 Ratings
8.0
80%
1 Rating
Customizable reports
N/A
0 Ratings
8.0
80%
1 Rating
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
9.0
Square Customer Engagement
90%
1 Rating
Usability
9.0
17hats
90%
1 Rating
Square Customer Engagement
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
Square Customer Engagement
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Square Customer Engagement
[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
- No monthly fees
- Reasonable per transaction fee
- Good priced equipment/addons
- Chip and NFC readers available
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Square Customer Engagement
- Some of the build quality on the peripherals could feel a bit better.
- Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
- Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Square Customer Engagement
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Square Customer Engagement Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Square Customer Engagement
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Square Customer Engagement
The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Square Customer Engagement
- This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
- All of my initial equipment was free and there were no startup costs so my return was immediate.
- The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees