Billtrust vs. 2Checkout from Verifone

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.

Incentivized

2Checkout Monetization Platform is well suited for emerging SaaS businesses because along with payment processing, they offer you exposure to Affiliates and make electronic code delivery easy. The dashboard is cumbersome and reporting graphs/options are not easy to comprehend so it might become trouble when the business grows and you want to show it to venture capitalists or any investor/buyer.

Incentivized

• Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
• The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.

Incentivized

• Easiest to get approved. No unnecessary hassles.
• Simples onboarding process.
• Minimum costs for extras or most of the needed things come in base prices.
• Available in Pakistan.

Incentivized

• Search feature of PO or invoice #, etc. when logged in as the dealer.
• When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
• Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.

Incentivized

• In the 2Checkout dashboard, searching for transactions is a bit awkward
• I wish there were more reports available for me in the 2Checkout dashboard

We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments

Incentivized

Not too busy or elaborate, able to quickly log in & start using right away

Incentivized

It is surreal. Everything feels like they don't really want you to use them. I had to beg them to approve my account because of stupid approval questions. Example: give ONE url where payments will come from. (my payments will come from a page inside my webapp which means absolutely nothing to users who don't have a user in my webapp. I also have many URLs where the users can pay from) Then their API is super complicated to use. I couldn't believe how complicated it is. It is not well explained in the documentation and you have to guess until you understand the underlying logic. I wouldn't use it if I Stripe was available in my country.

Incentivized

We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.

Incentivized

I was not here for the implementation

Incentivized

For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.

Incentivized

I used to sell my software on Avangate and PayPal at the same time. Costs were very similar but I decided to abandon PayPal because it sometimes required human interventions. I also checked DigitalRiver, but it wasn't easy to setup and I never completed all requirements.

Incentivized

• 10 day reduction in our DSO resulting in increased cash flow
• Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
• Increased payment application by batching payment types by day into one file
• Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully

Incentivized

• Avangate gives a quality service as a payment gateway
• Their pricing plan is helpful for business growth
• Avangate provides the trust to the customer to buy products from the store as a leading payment gateway

Incentivized