What users are saying about
9 Ratings
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Score 9 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

Absolute

I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
Anonymous | TrustRadius Reviewer

Motadata ServiceOps

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Absolute
Motadata ServiceOps
8.9
Organize and prioritize service tickets
Absolute
Motadata ServiceOps
9.1
Service restoration
Absolute
Motadata ServiceOps
9.1
Self-service tools
Absolute
Motadata ServiceOps
9.1
Subscription-based notifications
Absolute
Motadata ServiceOps
8.2
ITSM collaboration and documentation
Absolute
Motadata ServiceOps
9.1
ITSM reports and dashboards
Absolute
Motadata ServiceOps
9.1

ITSM asset management

Absolute
Motadata ServiceOps
9.1
Configuration mangement
Absolute
Motadata ServiceOps
9.1
Asset management dashboard
Absolute
Motadata ServiceOps
9.1
Policy and contract enforcement
Absolute
Motadata ServiceOps
9.1

Change management

Absolute
Motadata ServiceOps
8.6
Change requests repository
Absolute
Motadata ServiceOps
9.1
Service-level management
Absolute
Motadata ServiceOps
8.2

Pros

Absolute

  • I tracked a stolen computer all the way to Africa from USA and disabled it.
  • I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
  • Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
Stanley Dixon | TrustRadius Reviewer

Motadata ServiceOps

  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Cons

Absolute

  • I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
  • I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.
Anonymous | TrustRadius Reviewer

Motadata ServiceOps

  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Usability

Absolute

No score
No answers yet
No answers on this topic

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Support Rating

Absolute

No score
No answers yet
No answers on this topic

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Alternatives Considered

Absolute

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
Anonymous | TrustRadius Reviewer

Motadata ServiceOps

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Return on Investment

Absolute

  • Recovery of stolen assets.
  • After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
  • It deterred pawn shops from accepting our stolen machines.
Stanley Dixon | TrustRadius Reviewer

Motadata ServiceOps

  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Screenshots

Pricing Details

Absolute

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Motadata ServiceOps

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Absolute
9.5
Motadata ServiceOps
9.1

Usability

Absolute
Motadata ServiceOps
9.1

Support Rating

Absolute
Motadata ServiceOps
9.1

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