What users are saying about
3 Ratings
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Score 10 out of 100
62 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Acarda Messenger Auto Dialer

I would like to recommend it to my customers and clients. I will tell everyone that this is a very necessary software.
It has many features that will satisfy your customers and clients. And your business will run very well.
This software is very good. We've already used a lot of software. But there are very few software features like this.
Sujon Kumar ROY | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Acarda Messenger Auto Dialer
10.0
Sage CRM
Contact preview
Acarda Messenger Auto Dialer
10.0
Sage CRM
Dialer-CRM integration
Acarda Messenger Auto Dialer
10.0
Sage CRM
Call notes & tags
Acarda Messenger Auto Dialer
10.0
Sage CRM
Automatic call logging
Acarda Messenger Auto Dialer
10.0
Sage CRM

Core Dialer

Acarda Messenger Auto Dialer
10.0
Sage CRM
Outbound dialing
Acarda Messenger Auto Dialer
10.0
Sage CRM
Inbound routing
Acarda Messenger Auto Dialer
10.0
Sage CRM
Custom caller ID
Acarda Messenger Auto Dialer
10.0
Sage CRM
Click-to-call
Acarda Messenger Auto Dialer
10.0
Sage CRM
Recorded voicemail drop
Acarda Messenger Auto Dialer
10.0
Sage CRM
Dialer contact import
Acarda Messenger Auto Dialer
10.0
Sage CRM
Campaign & list management
Acarda Messenger Auto Dialer
10.0
Sage CRM

Call Follow-up and Quality Assurance

Acarda Messenger Auto Dialer
10.0
Sage CRM
Follow-up calls
Acarda Messenger Auto Dialer
10.0
Sage CRM
Dialer reporting & analytics
Acarda Messenger Auto Dialer
10.0
Sage CRM
Dialer compliance
Acarda Messenger Auto Dialer
10.0
Sage CRM

Sales Force Automation

Acarda Messenger Auto Dialer
Sage CRM
10.0
Customer data management / contact management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Workflow management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Territory management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Opportunity management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Acarda Messenger Auto Dialer
Sage CRM
10.0
Contract management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Quote & order management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Interaction tracking
Acarda Messenger Auto Dialer
Sage CRM
10.0
Channel / partner relationship management
Acarda Messenger Auto Dialer
Sage CRM
10.0

Customer Service & Support

Acarda Messenger Auto Dialer
Sage CRM
10.0
Case management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Call center management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Help desk management
Acarda Messenger Auto Dialer
Sage CRM
10.0

Marketing Automation

Acarda Messenger Auto Dialer
Sage CRM
10.0
Lead management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Email marketing
Acarda Messenger Auto Dialer
Sage CRM
10.0

CRM Project Management

Acarda Messenger Auto Dialer
Sage CRM
10.0
Task management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Billing and invoicing management
Acarda Messenger Auto Dialer
Sage CRM
10.0
Reporting
Acarda Messenger Auto Dialer
Sage CRM
10.0

CRM Reporting & Analytics

Acarda Messenger Auto Dialer
Sage CRM
10.0
Forecasting
Acarda Messenger Auto Dialer
Sage CRM
10.0
Pipeline visualization
Acarda Messenger Auto Dialer
Sage CRM
10.0
Customizable reports
Acarda Messenger Auto Dialer
Sage CRM
10.0

Customization

Acarda Messenger Auto Dialer
Sage CRM
9.5
Custom fields
Acarda Messenger Auto Dialer
Sage CRM
10.0
Custom objects
Acarda Messenger Auto Dialer
Sage CRM
9.0
Scripting environment
Acarda Messenger Auto Dialer
Sage CRM
9.0
API for custom integration
Acarda Messenger Auto Dialer
Sage CRM
10.0

Security

Acarda Messenger Auto Dialer
Sage CRM
10.0
Single sign-on capability
Acarda Messenger Auto Dialer
Sage CRM
10.0
Role-based user permissions
Acarda Messenger Auto Dialer
Sage CRM
10.0

Social CRM

Acarda Messenger Auto Dialer
Sage CRM
9.5
Social data
Acarda Messenger Auto Dialer
Sage CRM
9.0
Social engagement
Acarda Messenger Auto Dialer
Sage CRM
10.0

Integrations with 3rd-party Software

Acarda Messenger Auto Dialer
Sage CRM
10.0
Marketing automation
Acarda Messenger Auto Dialer
Sage CRM
10.0
Compensation management
Acarda Messenger Auto Dialer
Sage CRM
10.0

Platform

Acarda Messenger Auto Dialer
Sage CRM
9.0
Mobile access
Acarda Messenger Auto Dialer
Sage CRM
9.0

Pros

Acarda Messenger Auto Dialer

  • We were in a lot of trouble. I was wondering how to build a good relationship with the customer and his clients . I couldn't think. One of our clients talks about this Auto DL Messenger.
  • Recorded messages can be sent later.
  • It is very comfortable and user-friendly.
Sujon Kumar ROY | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

Acarda Messenger Auto Dialer

  • [I feel] this app needs to be made more beautiful.
  • [I feel] that UI/UX design needs to be redone.
Sujon Kumar ROY | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 10.0
Based on 4 answers
Helped us improve on our sales and build up client base while still maintaining their contact databases.The system is relatively cheap compared to deliverables and it's easier to understand and use.Managers no longer need to sit down with staff since it's easier to track from the system on specific key parameters that guide us towards realizing better returns.
Brittany Powells | TrustRadius Reviewer

Performance

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Support Rating

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 10.0
Based on 1 answer
For the many times I encountered challenges, my emails were always responded to on time and the supporting staff would go a step further to find out if my issues had been well resolved.
Brittany Powells | TrustRadius Reviewer

In-Person Training

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Messenger Auto Dialer

I used to use a software. It was very slow and slowed down the company of our users.
Talking to customers or clients would cause the system to hang. So we started using this software.
The file size of this software is about 14 MB. And after installation it becomes only 5.30MB.
Sujon Kumar ROY | TrustRadius Reviewer

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Return on Investment

Acarda Messenger Auto Dialer

  • As far as I know, it does not have any kind of uncomfortable features
  • This will prevent any adverse reactions from your company's customers or clients.
  • All in all it is a very good software
Sujon Kumar ROY | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Pricing Details

Acarda Messenger Auto Dialer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acarda Messenger Auto Dialer Editions & Modules

Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Rating Summary

Likelihood to Recommend

Acarda Messenger Auto Dialer
10.0
Sage CRM
10.0

Likelihood to Renew

Acarda Messenger Auto Dialer
Sage CRM
5.1

Usability

Acarda Messenger Auto Dialer
Sage CRM
10.0

Performance

Acarda Messenger Auto Dialer
Sage CRM
8.2

Support Rating

Acarda Messenger Auto Dialer
Sage CRM
10.0

In-Person Training

Acarda Messenger Auto Dialer
Sage CRM
7.0

Implementation Rating

Acarda Messenger Auto Dialer
Sage CRM
8.0

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