What users are saying about

Acronis Backup

Top Rated
72 Ratings

Networker

13 Ratings

Acronis Backup

Top Rated
72 Ratings
Score 7.9 out of 101

Networker

13 Ratings
Score 5.7 out of 101

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Likelihood to Recommend

Acronis Backup

A shop needing to clone hard drives in an efficient way to clone hard drives.
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Networker

I would not recommend NetWorker to anyone for any reasons. It is huge, cumbersome, extremely problematic and EMC's support organization with rare exceptions is the worst in the industry. We have had nothing other than serious problems with it for three years, despite consistent attempts to get it working correctly. Every time an EMC engineer came on site (always someone different) that person would ask "Why did you do it this way? That's not the best way to do it." He/she would then change things to how they thought it should be set up (in direct contrast to what the previous EMC person had done and said). In other words, there are no consistent best practices across their support organization. This caused major issues for us, and left me extremely stressed knowing that there was no way in hell we could ever recover from a true disaster.
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Feature Rating Comparison

Data Center Backup

Acronis Backup
Networker
7.8
Universal recovery
Acronis Backup
Networker
7.0
Live recovery
Acronis Backup
Networker
6.5
Recovery verification
Acronis Backup
Networker
8.5
Business application protection
Acronis Backup
Networker
6.0
Multiple backup destinations
Acronis Backup
Networker
9.0
Incremental backup identification
Acronis Backup
Networker
8.5
Backup to the cloud
Acronis Backup
Networker
6.4
Deduplication and file compression
Acronis Backup
Networker
10.0
Snapshots
Acronis Backup
Networker
10.0
Flexible deployment
Acronis Backup
Networker
8.5
Management dashboard
Acronis Backup
Networker
6.5
Platform support
Acronis Backup
Networker
7.4
Retention options
Acronis Backup
Networker
8.0
Encryption
Acronis Backup
Networker
7.0

Pros

  • Image failing hard drives
  • Move existing hard drives to new SSD
  • Local backup of existing workstations
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  • When used with a Data Domain appliance, using either DDBOOST or a VTL, it is quick and does a wonderful job of deduplication. We have 2.3 PB stored on a 140 TB DD 4500. While this is expensive storage, the cost for 2+ PB would be even higher.
  • It does a good job of brick-level backups of Exchange mailboxes, and does so in very good time. A few hours backs up our entire organizations mailbox stores in a way that provides object level restore.
  • Used in combination with DPA (Data Protection Advisor), it has a very good reporting capability. DPA, however, requires more than just surface knowledge in order to get really good reports, and the DDOS changes can wreck havoc with customized reports.
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Cons

  • Honestly it was very easy to use, if I had any recommendations it would be to make the recovery process a little more intuitive. We still love the product.
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  • NetWorker has a number of glaring flaws. For starters, it does not have any built-in vaulting capability. I simply cannot believe that EMC thinks nobody takes tapes out of their libraries. Their response to our inquiry about it? "We can write a program for you that will cost x-thousands of dollars, or you can develop one yourself." We wrote our own customized program to vault tapes.
  • NetWorker does not posses any Disaster Recovery reporting capability. Again, we had to custom code reporting for this so that tape librarians would know what tapes to recall from offsite storage for entire groups of servers. During a crisis there isn't time to be doing that on a one at a time basis for hundred or thousands of servers.
  • NetWorker is extremely sensitive to DNS changes, and appears to cache DNS data in hidden locations. We have servers being reported by NetWorker as not connected when they were decommissioned years ago, removed from AD and DNS, yet we still cannot get NetWorker to stop complaining about them.
  • NetWorker does not play well at all with multi-homed clients (more than one network interface). In environments where it is not conducive to backup servers of a production network, it becomes crucial to do so over a dedicated or secondary LAN. This causes huge issues with NetWorker.
  • If a group contains a number of clients, and one of those gets hung up during a backup, the entire group fails. That is a very wasteful approach for both time and infrastructure resources. Instead, it should fail the one client and allow the remainder in the group to complete successfully. It should also allow the group run to be canceled and still keep the good clients backups rather than registering the entire group as failed.
  • There is no way in NetWorker to identify specific file/directories that fail to backup successfully. It will report on savesets, but I need to know that file abc.dat or directory F:\Program Data\ failed and why. It does me no good to get a warning that the saveset for the F drive failed. What failed and why? It may have been a critical problem, or it may have been of no importance.
  • We endured three years of NetWorker experiencing problems, enduring a grueling process of trying to get knowledgeable and rapid support -- sometimes taking days and weeks, and only after getting really pushy with support managers -- only to have the problems return over and over. For example, it has been a regular issue for the peer information to get clobbered for no apparent reason. The result is the backup fails for that client, and then I have to go in and remove the peer information on the NetWorker Server, all affected Storage Nodes, and the client. I can now run nsradmin -p nsrexec and then the print and delete statements for nsr peer information in my sleep.
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Likelihood to Renew

Acronis Backup9.1
Based on 2 answers
We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Ethan Nick profile photo
Networker1.0
Based on 1 answer
There are three reasons for not renewing our use of NetWorker: 1) the rising and extremely high cost of support and proprietary hardware needed for deduplication, 2) the complete unreliability of the product (we couldn't recover from a true disaster if we wanted to), and 3) the horrible support from EMC for the product
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Usability

Acronis Backup8.2
Based on 1 answer
I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Ethan Nick profile photo
Networker1.0
Based on 1 answer
NetWorker has the clunkiest interface and unfriendliest CLI with which I have ever had to work. I spent three years hating this application because it took ALL of my time just to keep it running. Even then, I had no confidence in our ability to recover from a disaster because of its unreliability.
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Support

Acronis Backup8.2
Based on 1 answer
We have only had to contact support a hand full of times. The reason for this 9 out of 10 is do to how quickly and cooperative they have been on the rare occasion we needed to chat with them about our small questions or queries with potential issues do to the nature of our business.
Ethan Nick profile photo
Networker1.0
Based on 1 answer
EMC's support of NetWorker, with rare exceptions, was a nightmare. Their "follow the Sun" approach was a good concept, but did not work well for us. We spend huge amounts of time waiting for someone to get back to us after opening support tickets. When someone would get around to responding, English was usually not their first language. Consequently there was a lot of time spent saying, "Please repeat that. I didn't understand you." Initial responses were almost alway from someone who just wanted to email a link to a document to read--usually one that had nothing to do with the issue at hand--or would promise to contact us but would not follow through for days on end. Almost every time we had a serious issue it required phone calls and emails to support managers before a technician would even be assigned to a ticket. Horrible, horrible support experiences.
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Implementation

Acronis Backup9.1
Based on 1 answer
I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Ethan Nick profile photo
Networker1.0
Based on 1 answer
How can anyone build a house without a blueprint? NetWorker was ramrodded into place here without a design or implementation plan. The result was a setup that was doomed from the start and never worked reliable over the full three years of our contract obligation.
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Alternatives Considered

We had in place a Symantec Backup Exec (2014) solution in place - this was running on a physical device with an attached tape library. This would be perfect for a smaller company needing cost-effective off-site storage.
But for us, this had a number of limitations:
1) User accountability - all user's actions within the backup system were untraceable as everything was complete as the generic user
2) Our estate had moved to a mainly virtual platform and installing agents onto each VM was not cost effective
3) Offsite replication was not an easy setup on the Symantec version we had
Acronis offered us a competitive price if we showed we were replacing a competitor's product to reinforce the business decision.
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NetWorker and CommVault are both rated in the top quadrant of Gartner's assessment of backup/recovery applications. We have used both for a number of years, and CommVault was the winner without any significant opposition technically from NetWorker. We moved from CommVault to NetWorker, not because we were having any issues with CommVault, but because management in our company had a knee-jerk reaction to an highly unreasonable cost estimate from a CommVault sales person. That was followed by a strong team of sales people from EMC coming in and "making a sweet deal" to IT management. Where it comes to protecting our company's data assets, NetWorker failed miserably. CommVault, on the other hand, passed muster multiple times during 96-hour Disaster Recovery exercises. Over a nine year period of using CommVault, the number of incidents we had were rare and very well supported. The only issue we had with CommVault was the rising cost of maintenance. NetWorker, on the other hand, had issues every single day, and support was terrible.
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Scalability

Acronis Backup7.2
Based on 24 answers
I've yet to run into any issues adding or increasing my demands with Acronis.
Mitch Hubbell profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Ability to roll out new systems quickly
  • Imaging systems when replacing hard drives is fast, preserves data, and can be done on hard drives with bad sectors.
  • I wish there was just a disk image to use. I don't like installing software on my laptop.
Jonathan Warner profile photo
  • In our experience, NetWorker was extremely expensive to use. It requires very expensive proprietary hardware, like Data Domain, for deduplication. CommVault, in stark contrast, is hardware agnostic for deduplication, and will deduce across any/all hardware, even on tape.
  • Extremely wasteful of personnel resources. In our experience it required a dedicated administrator, working 50-60 hours a week for the three years we used it, just to attempt to keep up with the backups. That amounted to a cost of about $270K over the three year period.
  • Because it was never designed or implemented as it should have, for a three year period we were completely vulnerable to a real life disaster. If the need had arisen to recover from, say, and tornado hitting our datacenter, we would have gone out of business because the NetWorker backups were completely unreliable.
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Pricing Details

Acronis Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Networker

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details