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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Act-On

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

    $900

    per month

    Adobe Marketo Engage

    Score8 out of 10
    N/AAdobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.N/A
    Pricing
    Act-OnAdobe Marketo Engage
    Editions & Modules
    Professional
    $900
    per month
    Enterprise
    $2,000+
    per month
    Growth
    Pricing based on database size.
    per month
    Select
    Pricing based on database size.
    per month
    Prime
    Pricing based on database size.
    per month
    Ultimate
    Pricing based on database size.
    per month
    Offerings
    Pricing Offerings
    Act-OnAdobe Marketo Engage
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsThe Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise allows for much more customization, the package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required for all packages.—
    More Pricing Information
    Community Pulse
    Act-OnAdobe Marketo Engage
    Considered Both Products
    Act-On
    Chose Act-On
    I think that if you're just starting out in email marketing, you'll probably navigate to a tool like Mailchimp. When you've gotten a good base of what the industry is and you want to do a little bit more, then you'll upgrade to HubSpot and then to Act-On. I feel like Act-on is …
    Incentivized
    Chose Act-On
    Act-On is the scrappy little program that could. One of the biggest problems of the larger ESP and ABM services is that companies have to meet a high standard with their other software and IT in order to use them. I think this is a big failing on their part, considering that …
    Incentivized
    Chose Act-On
    We used to use a combination of SugarCRM and INBOX25, but we moved to a Microsoft platform and had to go to a compatible platform. Act-On was the perfect fit since it was compatible with both Sugar CRM and Dynamics CRM, which made our change over and integration relatively …
    Incentivized
    Chose Act-On
    Many more, too^^^

    The best after any free one. Once a company has a budget it's time for Act-On.
    Incentivized
    Chose Act-On
    Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive …
    Incentivized
    Chose Act-On
    Act-On does most everything that Marketo and HubSpot can and Act-On does some of them better and some of them worse. I've outlined the strengths and weaknesses of Act-On already. I am familiar with Marketo and HubSpot but not familiar enough with them to create a matrix type …
    Incentivized
    Chose Act-On
    HubSpot's pricing tiers are much cheaper in some cases, and they provide some of the tools that are included with Act-On Software's premium tiers. I believe Act-On has more versatility in tracking conversion and other rates out-of-the-box compared HubSpot, which is why we chose …
    Incentivized
    Chose Act-On
    Even though Act-On isn’t the easiest platform to understand, it’s still easier than Marketo and has more features for marketing/sales than Constant Contact.
    Incentivized
    Chose Act-On
    We looked at using Pardot and decided to use Act-On due to pricing and ease of use. Pardot had a better Salesforce connection since they are owned by Salesforce. Pardot was very expensive and didn't offer some of the functionality we were looking for. For example, Pardot does …
    Incentivized
    Chose Act-On
    The UI of Act-On was the main reason we decided to purchase Act-On as opposed to Marketo or ClickDimensions. Even though Marketo seems to be the most robust tool, with the most capabilities, many of these were add-on's or customization's that came with additional costs. Act-On …
    Incentivized
    Chose Act-On
    We chose Act-On because it was by far the easiest to use and has a streamlined interface. It's the only one I looked at and wanted to jump in and start using. It's also a bargain compared to similar solutions.
    Incentivized
    Chose Act-On
    We were actually first leaning towards HubSpot, however they couldn't agree to our standard Code of Conduct (as a principle they never do) and since we have some strict purchasing routines that includes the supplier signing our CoC we were unable to go through with the deal. In …
    Incentivized
    Chose Act-On
    Act-On prevailed over these because of a few reasons: ease of use and implementation, cost, features, and fit for a medium business.
    Incentivized
    Chose Act-On
    With some of the others we would have to maintain two databases. That wasn't feasible for us. In addition to that, price wise it was more money and I didn't recognize any clear cut features that really forced us to pay that much more for something that wasn't giving us that …
    Incentivized
    Chose Act-On
    Act-On does all that other vendors like HubSpot and Marketo promise. With Act-On it is much easier to get started and to be productive. Compared with HubSpot, Marketo and other important vendors, Act-On's pricing and support are big differentiators. Because Act-On wants to be a …
    Incentivized
    Chose Act-On
    The cost of ownership vs. functionality and ease of use is second to none, add in the speed of implementation and their customer success programs and nothing comes close.
    Incentivized
    Chose Act-On
    Act-on is much easier to use than the other systems.
    Incentivized
    Chose Act-On
    Act-On was a much more price competitive product than Marketo and similair providers and had by far the best customer service and support. Act-On had no hidden costs and we were able to scale up when we needed to with ease. Other colleagues have advised that Act-On is also much …
    Incentivized
    Chose Act-On
    HubSpot was the only one that had an out of the box integration with Dynamics CRM and the integration works seamlessly. Act-On was one of the most inexpensive ones. Money well spent!
    Incentivized
    Chose Act-On
    Price, ease of use and customer service put Act-On ahead of Marketo for our business. The interface was easier, the implementation was quicker and the results were easier to track.
    Incentivized
    Chose Act-On
    Act-On gives me everything I need to be a powerful marketer. I've evaluated Marketo and Eloqua (after having Act-On and told the price doesn't matter) and I could not find a reason to switch. They did not provide me any evidence that they could increase my productivity or help …
    Incentivized
    Chose Act-On
    I choose Act-On because of the price, simplicity and customer service reputation. After sitting through a few demos, I also felt Act-On had more to offer a small company like ours. Their niche is small to mid-size businesses, which made me feel like they understood our needs …
    Incentivized
    Chose Act-On
    Marketo was a far more expensive option that provided roughly the same services.
    Hubspot is the product we currently use for our client facing marketing.
    Incentivized
    Chose Act-On
    Easier to use and less expensive.
    Chose Act-On
    Act-On was much more cost effective than Eloqua or Marketo for our organization.
    Adobe
    Chose Adobe Marketo Engage
    Marketo provides a more comprehensive marketing automation solution compared to Act-On or Oracle's Eloqua, however, the latter are more user-friendly. Once you've rounded the learning curve with Marketo, it provides many more opportunities for customization, and the level of …
    Incentivized
    Chose Adobe Marketo Engage
    Marketo's customization options greatly outperformed Act-On and HubSpot. Its ability to integrate directly with other tools (i.e. Salesforce) helps streamline our efforts and maintain our data integrity.
    Incentivized
    Chose Adobe Marketo Engage
    Marketo, in my opinion, is better than the others when working for a B2B or tech company. I felt like it gave us more control over how we distributed messaging to our customers and prospects that helped them easily understand complex tech and software products. Alternatives …
    Incentivized
    Chose Adobe Marketo Engage
    After using multiple different systems for various applications: I find Marketo to be the best supported and the easiest to use for Enterprise multi-regional efforts.

    HubSpot works great for SMB / users new to digital marketing. Its ability to grow with an organization into …
    Incentivized
    Chose Adobe Marketo Engage
    I inherited this instance of Marketo so I wasn't involved in the selection process. However, we chose Marketo as our major partner, Microsoft is also a user. Due to our partner status and involvement with Microsoft's marketing team, we became a reseller of Marketo. Marketo is …
    Incentivized
    Chose Adobe Marketo Engage
    Marketo is better than Act-On in every way in my opinion. I have used both for 5 years and Act-On is extremely limited if you want to do complex or strategic targeting and segmentation. The reporting features in Act-On or rudimentary compared to Marketo. You definitely get what …
    Incentivized
    Chose Adobe Marketo Engage
    I made this decision over 6 years ago when I purchased Adobe Marketo Engage as one of the first 100 customers. I then became a Marketo employee after using the solution for a year. I have now used the tool for two years since joining Apttus.
    Chose Adobe Marketo Engage
    I like how this tool gives our marketing and sales teams the ability to create more coordinated journeys with tools like Sales Connect, which run marketing data right into our CRM and other advanced lead generation, lead scoring and Account management tools.
    I like the AI driven …
    Incentivized
    Chose Adobe Marketo Engage
    Adobe Marketo seems to have the most robust features although may be a bit more complicated than some of the other systems I've evaluated and used in the past. Overall, the functionality seems to be similar although the overall system seems like it will be able to scale better …
    Incentivized
    Chose Adobe Marketo Engage
    I prefer the customization and template builder of ActOn. The new CMO moved us to Adobe Marketo Engage.
    Incentivized
    Chose Adobe Marketo Engage
    Selection depends on the client. I think out of all the tools, Marketo does the best job when it comes to workflows, but I don't like the email builder or their lack of reporting.
    Incentivized
    Chose Adobe Marketo Engage
    Marketo was a perfect choice at the time - we were new to marketing automation and this allowed us to create a presence for ourselves and measure our progress. We only switched to Eloqua once we had grown beyond Marketo‘s capabilities and needed a more robust platform.
    Incentivized
    Chose Adobe Marketo Engage
    At the end of the day, they all do the same thing. It's about how you utilize the features offered in the software and how they fit your business needs. Marketo is great for B2B marketing as it really understands the need to move customers from the beginning stages of buying …
    Incentivized
    Chose Adobe Marketo Engage
    Marketo's ability to have multiple brands/business units within a company in a single instance with the respective governance from users-roles and permissions, independent databases, independent content but with the facility of creating templates from headquarters to be shared …
    Incentivized
    Chose Adobe Marketo Engage
    I have used Pardot and ActOn and SilverPop. Marketo is the most tailored and robust but I think ActOn and Pardot are easier for the novice user. They are easier to pick up and use than Marketo.
    Incentivized
    Chose Adobe Marketo Engage
    Marketo was the only product that had the flexibility we need for our structure. Some of the other products did certain aspects well but not as well as Marketo. It had everything we were looking for in one tool.
    Incentivized
    Chose Adobe Marketo Engage
    Marketo stands out above and beyond the platforms I've used. I haven't used anything like Oracle or Salesforce Marketing Cloud, however.
    Incentivized
    Chose Adobe Marketo Engage
    #1, Marketo is ahead of the game and makes ease of use and workflows faster.
    Incentivized
    Chose Adobe Marketo Engage
    Marketo was very flexible and gave us the most options for customization.
    Incentivized
    Chose Adobe Marketo Engage
    Marketo is a much more robust tool when it comes to tracking engagements of a prospect, connecting with other platforms as well as an overall better user experience than the others.
    Incentivized
    Chose Adobe Marketo Engage
    We evaluated numerous tools and ultimately decided on Marketo because of the scope of our marketing efforts. We wanted something fairly simple to use and for specific situations. We also needed something that could be easily integrated and Marketo's open API was a plus. …
    Incentivized
    Chose Adobe Marketo Engage
    I've used smaller alternatives, like Constant Contact and Act-On, and evaluated larger competitors like Pardot. Marketo worked both at my current and former company because it was always malleable enough to meet every requirement, and because the ecosystem was strong enough …
    Incentivized
    Chose Adobe Marketo Engage
    Evaluated Pardot, ActOn, Eloqua and Hubspot. Marketo was the only one that offered a deep dive into real tracking and analytics we were looking for.
    Incentivized
    Chose Adobe Marketo Engage
    Marketo is more user-friendly than Act-On, and it's more robust for an enterprise-level company than Hubspot.
    Incentivized
    Chose Adobe Marketo Engage
    - Marketo has more attractive pricing for smaller database size (it appears the break-even point between the offerings is usually around 500,000 active leads/contacts).

    - Marketo's UI is a bit easier to user for people unfamiliar with marketing automation.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    91%
    Would buy again
    283 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    16 Answers
    92%
    Delivers good value for the price
    239 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    91%
    Happy with the feature set
    291 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    15 Answers
    93%
    Lived up to sales and marketing promises
    189 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    15 Answers
    91%
    Implementation went as expected
    174 Answers
    Features
    Act-OnAdobe Marketo Engage
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Act-On Software and Adobe Marketo Engage
    Feature
    Act-On Software
    8.3
    124 Ratings
    7% above category average
    Adobe Marketo Engage
    7.6
    1074 Ratings
    2% below category average
    WYSIWYG email editor7.6123 Ratings7.8976 Ratings
    Dynamic content8.2102 Ratings7.3955 Ratings
    Ability to test dynamic content8.1102 Ratings7.0927 Ratings
    Landing pages8.2118 Ratings7.2995 Ratings
    A/B testing8.2106 Ratings7.8979 Ratings
    Mobile optimization8.3113 Ratings6.9939 Ratings
    Email deliverability reporting8.4123 Ratings7.51037 Ratings
    List management8.7122 Ratings8.51032 Ratings
    Triggered drip sequences8.698 Ratings8.5931 Ratings
    Lead Management
    Comparison of Lead Management features of Act-On Software and Adobe Marketo Engage
    Feature
    Act-On Software
    8.2
    124 Ratings
    3% above category average
    Adobe Marketo Engage
    8.2
    1036 Ratings
    3% above category average
    Lead nurturing automation8.5113 Ratings8.61009 Ratings
    Lead scoring and grading8.4113 Ratings8.4985 Ratings
    Data quality management8.2112 Ratings7.5983 Ratings
    Automated sales alerts and tasks7.8104 Ratings7.8930 Ratings
    Lead segmentation and distribution00 Ratings8.954 Ratings
    Campaign Management
    Comparison of Campaign Management features of Act-On Software and Adobe Marketo Engage
    Feature
    Act-On Software
    7.5
    84 Ratings
    1% below category average
    Adobe Marketo Engage
    6.8
    962 Ratings
    11% below category average
    Calendaring6.88 Ratings6.0785 Ratings
    Event/webinar marketing8.383 Ratings7.6918 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Act-On Software and Adobe Marketo Engage
    Feature
    Act-On Software
    7.4
    75 Ratings
    2% below category average
    Adobe Marketo Engage
    6.8
    614 Ratings
    11% below category average
    Social sharing and campaigns7.473 Ratings6.3606 Ratings
    Social profile integration7.367 Ratings7.2375 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Act-On Software and Adobe Marketo Engage
    Feature
    Act-On Software
    7.5
    124 Ratings
    0% below category average
    Adobe Marketo Engage
    6.5
    1036 Ratings
    14% below category average
    Dashboards7.6118 Ratings6.2978 Ratings
    Standard reports7.6122 Ratings6.71018 Ratings
    Custom reports7.493 Ratings6.4962 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Act-On Software and Adobe Marketo Engage
    Feature
    Act-On Software
    7.7
    117 Ratings
    1% above category average
    Adobe Marketo Engage
    7.6
    1026 Ratings
    0% below category average
    API8.277 Ratings7.9890 Ratings
    Role-based workflow & approvals8.678 Ratings7.4759 Ratings
    Customizability7.698 Ratings7.5908 Ratings
    Integration with Salesforce.com8.569 Ratings8.4883 Ratings
    Integration with Microsoft Dynamics CRM7.038 Ratings7.4316 Ratings
    Integration with SugarCRM6.930 Ratings6.5210 Ratings
    Third-party software integrations7.58 Ratings8.348 Ratings
    Best Alternatives
    Act-OnAdobe Marketo Engage
    Small Businesses
    Vbout
    Score9.9 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Bloomreach
    Score9.2 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Iterable
    Score8.2 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Act-OnAdobe Marketo Engage
    Likelihood to Recommend
    8.9
    (229 ratings)
    8.7
    (1244 ratings)
    Likelihood to Renew
    8.9
    (112 ratings)
    4.5
    (147 ratings)
    Usability
    8.3
    (44 ratings)
    5.0
    (99 ratings)
    Availability
    9.1
    (14 ratings)
    9.0
    (25 ratings)
    Performance
    8.2
    (13 ratings)
    9.0
    (30 ratings)
    Support Rating
    7.3
    (39 ratings)
    8.6
    (92 ratings)
    In-Person Training
    8.7
    (4 ratings)
    10.0
    (12 ratings)
    Online Training
    9.3
    (16 ratings)
    6.7
    (29 ratings)
    Implementation Rating
    8.6
    (22 ratings)
    10.0
    (37 ratings)
    Configurability
    9.1
    (1 ratings)
    6.0
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (4 ratings)
    Ease of integration
    6.4
    (2 ratings)
    1.1
    (9 ratings)
    Product Scalability
    9.1
    (1 ratings)
    7.0
    (10 ratings)
    Professional Services
    -
    (0 ratings)
    9.4
    (3 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    8.2
    (7 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    8.2
    (6 ratings)
    User Testimonials
    Act-OnAdobe Marketo Engage
    Likelihood to Recommend
    Act-On
    We often have quick turnaround time requests, and Act-On's new composer is great because it is easy to make an email look great in desktop or mobile views. This has been a huge time-saver for us! We have benefited from using Act-On for many years and are accustomed to where everything is and how to use it. For the new accounts we train, we will sometimes hear that the organization of where things are could be improved.
    Incentivized
    Read full review
    Adobe
    Adobe Marketo Engage is an excellent tool for hosting registration forms and sending out tokenized emails based on a particular person's information within your database. For example, if someone attends an event or webinar and indicates that they'd like to learn more about your product, then Adobe Marketo Engage can easily trigger a specific email template to that person that will be personalized with tokens about them. The pixel tracking that can be applied to any web page is also very helpful. If you want to focus on a more 1:1 type of follow up with a Lead, then the automated emails are not going to be as useful.
    Incentivized
    Read full review
    Pros
    Act-On
    • The templates are easy to use and set up campaigns.
    • It's simple to use, and the email editor features a drag-and-drop interface.
    • It's easy to set up a drip campaign or a series of scheduled emails.
    • It has the flexibility of having a variety of scheduling options and the use of user experience automation.
    Incentivized
    Read full review
    Adobe
    • Adobe Marketo Engage excels at automating complex marketing workflows and delivering personalized customer experiences at scale.
    • Adobe Marketo Engage enables marketers to create targeted campaigns, schedule automated email sequences, and personalize content based on user demographics and interactions, resulting in more relevant customer engagement.
    • Adobe Marketo Engage provides robust analytics and reporting, allowing teams to track campaign performance, monitor conversion rates, and measure return on investment(ROI).
    Read full review
    Cons
    Act-On
    • The designer tools, especially for emails, were often difficult to use. The formatting of the text would be all over the place and change / refuse to change at random. Moving boxes around was shifty and sometimes nearly impossible. It just wasn't customizeable enough. No "undo" functionality either.
    • The only way to collect information expansively over time (there's a term Act-On uses for it, I can't recall) where it adds questions to the form each time a user fills it out, is if the person were to fill out the same form multiple times. I know this does happen for some websites/resources, but as a company that wanted to collect new information each time someone filled out any form, regardless of the resource or the URL, that was simply not an option, and that doesn't really make a lot of sense. I know it's not really possible to track someone but if they filled out the first part of the form and then it added new questions to answer, and then they submitted and got through the gating, that would actually be helpful.
    • There was no "trash can" of sorts in case you deleted something by mistake. This could be so stress-inducing if it was a major project. My coworker did this once, contacted Act-On, they couldn't even recover it.
    Incentivized
    Read full review
    Adobe
    • The most important thing is the UI; it still looks very old and should be updated to meet current market design standards.
    • Admin Complexity: It should be easy to setup at the first go.
    • Tool Navigation: Navigation should be more easier.
    Incentivized
    Read full review
    Likelihood to Renew
    Act-On
    It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
    Read full review
    Adobe
    We're likely to renew for several reasons:
    • Now that it's been implemented, I can't imagine not having marketing automation and the easy interface that Marketo provides to run our campaigns
    • Marketo's community and customer service is fantastic; I know that when I need help, I'll get it
    • Marketo continues to improve the product, so I know that I can expect it to be even more useful in the future
    Read full review
    Usability
    Act-On
    It's a great tool for our business, and we get a fantastic ROI on it every year based on wins for customer service and automation responses. It's save projects, repaired salesperson/customer relationships and generated new sales and interest yearly. We really wouldn't hesitate to recommend this platform at all.
    Incentivized
    Read full review
    Adobe
    In some aspects, the tool can feel quite clunky in parts. But with the rich feature set it has, it's understandable. There is a lot of room for improvement for the user interface. The system itself doesn't have a slick or modern feel, so the usability could feel nicer to use with these areas considered.
    Incentivized
    Read full review
    Reliability and Availability
    Act-On
    I have always found them quick to respond to my query by web inquiry. In those instances when I call, I have always reached help quickly. They are conscientious and skilled in discussing my concern and finding a solution to my problem. Other tech organizations should use Act-On as a model for top-notch customer service.
    Read full review
    Adobe
    Marketo provides different way and abilities to connect. If you are having product support or unexplained errors you can get someone on Marketo support 24 hours a day. One of Marketo's greatest assets in my opinion however would be the community. Often times our company is just looking for case success stories from someone else. In the community you can search for problems you are currently facing and see others having the same issue and solutions for those issues. If not, you can pose a question to the whole community and champions of the product and others can chime in to provide suggestions to fix your needs. The community is truly a 24/7 place to get your answers quickly.
    Incentivized
    Read full review
    Performance
    Act-On
    Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
    Read full review
    Adobe
    There are times when it is slightly slow for us, where we sit on a screen waiting for it to load. This could be our internet since we have had the same issue occasionally with other systems, but it is enough to make you crazy.
    Read full review
    Support Rating
    Act-On
    Since we start using Act-on for ourselves and our clients, we have been supported very well. Often we need to integrate with legacy systems and we find the support team on our side during the whole endeavor. Always asking if they can help us further, always willing to do a better job. The support of Act-On is one of the main differentiators
    Read full review
    Adobe
    On multiple occasions we've had Marketo support (technical and license based) issues. Technical issues were minor and resolved within a day. License based issues (even things encouraged by Marketo for partners, like provisioning another license) took WEEKS. They actually took so long to respond that the client we were working with withdrew from the contract because they were no longer convinced Marketo was capable of supporting their business. As an agency trying to sell the software, you can only explain away so much before they just made us look silly.
    Incentivized
    Read full review
    In-Person Training
    Act-On
    Dan D. was great. He took the time to understand how I needed the program to run, and was very flexible to our special CRM setup.
    Read full review
    Adobe
    Our account rep stopped out in Lincoln, NE to ensure we were properly set up and running. This was very much appreciated. I was very, very new at this point, so I can't comment very much on the extent of what was taught because I was still brand new to the company and the system
    Read full review
    Online Training
    Act-On
    Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
    Read full review
    Adobe
    I had never used Marketo prior to taking this job so online training was my starting point. I was able to follow along, it was interesting and quickly and efficiently taught me what I needed to know without a lot of fluff. It was far from boring and really helped me get my hands dirty with Marketo.
    Read full review
    Implementation Rating
    Act-On
    What impressed me most is that Act-On showed full committment in making our implementation successful, even when it required additional support from their team. This gave me a lot of warm and fuzzy feelings. Most other software software vendors are not anywhere close to being this responsive and effective
    Read full review
    Adobe
    1. Have a content marketing plan to run in parallel with the marketing automation installation--you'll need a lot of content to make full use of Marketo's capabilities. 2. Work with sales (and ISRs) to define and document a workflow--build your Marketo installation around how you do business--not figure out how to apply your business to the tools 3. Spend time of data cleaning--both an initial project as well as a strategy for ongoing data management. We found some change manaement issues (no more appending ZZZ to the first name to identify contacts who have left the company, for example, or prohibiting the entry of "info@company.com" email addresses). 4. Find some champions in the sales and ISR teams. You'll have both fans and detractors--work with the fans to build some success stories
    Read full review
    Alternatives Considered
    Act-On
    Act-On is easier to use than Marketo, but not as visually appealing and user-friendly as HubSpot. It's much better than Pardot, as Pardot feel clunky every step of the way. SharpSpring is comparable because of its price point but surpasses Act-On in its tools and intuitive interface. We selected Act-On because of the pricing model and thought all things would be close to parity with other options. It depends on the team you have. If you have developers and a marketing team that knows some html/css, you can get by with Act-On.
    Incentivized
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    Adobe
    Adobe Marketo Engage is one of the best email sending platforms I have worked with, because there is so much you can do on a lead scoring area and also then connect this to other platforms such as Salesforce. It allows for seamless reporting and working alongside sales colleagues. We chose Adobe Marketo Engage because it allows for more sophisticated audience segmentation and management of ongoing large scale nurture flows across a number of complex criteria.
    Incentivized
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    Contract Terms and Pricing Model
    Act-On
    No answers on this topic
    Adobe
    The total cost is a little bit higher than we expected.
    Incentivized
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    Scalability
    Act-On
    Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
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    Adobe
    We look at scaleability in a few different ways. First, the speed while using Marketo has remained relatively the same as our database has grown. Though I would say Marketo is slow at times, it has not gotten slower over the last few years. If anything, it has improved, and they are working to improve it. Second, the amount of programs we have developed in Marketo has exponentially grown as well. Marketo has allowed us to drastically increase our output without having to drastically increase our headcount.
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    Return on Investment
    Act-On
    • With the Automated Series, we were able to put in place campaigns that generated revenue that took no time to continue running once set up. This was a positive feature allowing employees to work on another project while the campaign ran on their own.
    Incentivized
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    Adobe
    • Adobe Marketo Engage automation capabilities have reduced the amount of manual work required to execute campaigns, allowing our marketing team to focus more on strategy and customer engagement rather than repetitive administrative tasks.
    • The platform has helped us generate more qualified leads through personalized campaigns and lead scoring, enabling our sales team to focus on prospects with the highest likelihood of converting.
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    ScreenShots

    Act-On Screenshots

    Screenshot of the Automated Journey Builder. Here, users can personalize customer interactions from awareness to loyalty.Screenshot of the Analytics Dashboard. This is used to compare performance over time, filter by segment, and export report components.Screenshot of the Email Composer. Here is where users design emails optimized for desktop and mobile with a drag and drop builder.

    Adobe Marketo Engage Screenshots

    Screenshot of the Contact Timeline in Adobe Marketo EngageScreenshot of the Audience Feature in Adobe Marketo EngageScreenshot of Progressive Profiling in Adobe Marketo EngageScreenshot of the Insights Dashboard in Adobe Marketo EngageScreenshot of Sources in Adobe Marketo EngageScreenshot of Metrics in Adobe Marketo Engage