What users are saying about

Actiance

2 Ratings

Engage121

4 Ratings

Actiance

2 Ratings
Score 7.5 out of 101

Engage121

4 Ratings
Score 6.2 out of 101

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Likelihood to Recommend

Actiance

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Engage121

Who is using the platform? How many users might you have? How often would you be using the platform?
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Feature Rating Comparison

Listening/monitoring

Actiance
Engage121
7.2
Boolean keyword searches
Actiance
Engage121
3.3
Filtering out noise/spam
Actiance
Engage121
9.0
Sentiment analysis
Actiance
Engage121
7.5
Broad channel coverage
Actiance
Engage121
9.0

Publishing

Actiance
Engage121
8.6
Content planning and scheduling
Actiance
Engage121
8.7
Audience targeting
Actiance
Engage121
8.0
Content optimization
Actiance
Engage121
8.5
Workflow management
Actiance
Engage121
9.1

Engagement

Actiance
Engage121
9.0
Automated routing and prioritization
Actiance
Engage121
9.0
Customer interaction histories
Actiance
Engage121
9.0
Bulk actions
Actiance
Engage121
9.0

Marketing

Actiance
Engage121
7.9
Lead generation
Actiance
Engage121
8.0
Content marketing
Actiance
Engage121
8.0
Paid media management
Actiance
Engage121
8.0
Campaigns and promotions
Actiance
Engage121
7.6

Channel coverage/integration

Actiance
Engage121
4.3
Twitter
Actiance
Engage121
6.9
Facebook
Actiance
Engage121
6.0
LinkedIn
Actiance
Engage121
1.0
Google+
Actiance
Engage121
5.8
YouTube
Actiance
Engage121
2.0

Reporting/analytics

Actiance
Engage121
6.8
Campaign success analytics
Actiance
Engage121
6.5
Real-time tracking
Actiance
Engage121
7.0
Competitor analysis
Actiance
Engage121
7.0

Account management

Actiance
Engage121
8.8
Role-based user permissions & privileges
Actiance
Engage121
8.5
Mobile access
Actiance
Engage121
9.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • Email post approvals to users. Allows for decision of content.
  • Great support team. Easy to work with, and fast and reliable.
  • Multi-faceted, including adding other apps and pages to social pages.
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Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • The platform was rather slow, and sometimes glitchy to use.
  • Would like more detailed analytics that breaks down each social page attached to the platform rather than general, over-arching analytics.
  • Pricing is high for the functionality.
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Likelihood to Renew

Actiance8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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Engage1214.0
Based on 2 answers
We are choosing a new platform to go with. It is not my choice to leave Engage121, but it has the majority of the capabilities that we need to get things done. That said, if needed, I would choose to use it.
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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I did not have a role in choosing Engage121
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Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Increased employee efficiency
  • Easier to submit posts and enhance social media pages
  • Consistent brand messaging
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Pricing Details

Actiance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Engage121

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details