What users are saying about

Actionspace

3 Ratings

Actionspace

3 Ratings
Score 9 out of 101

ConnectWise Manage

202 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
No photo available

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

Actionspace
6.9
ConnectWise Manage
Task Management
Actionspace
8.0
ConnectWise Manage
Resource Management
Actionspace
4.0
ConnectWise Manage
Gantt Charts
Actionspace
7.0
ConnectWise Manage
Scheduling
Actionspace
5.0
ConnectWise Manage
Workflow Automation
Actionspace
6.0
ConnectWise Manage
Team Collaboration
Actionspace
6.0
ConnectWise Manage
Support for Agile Methodology
Actionspace
6.0
ConnectWise Manage
Support for Waterfall Methodology
Actionspace
7.0
ConnectWise Manage
Document Management
Actionspace
7.0
ConnectWise Manage
Email integration
Actionspace
7.0
ConnectWise Manage
Mobile Access
Actionspace
8.0
ConnectWise Manage
Timesheet Tracking
Actionspace
9.0
ConnectWise Manage
Change request and Case Management
Actionspace
8.0
ConnectWise Manage
Budget and Expense Management
Actionspace
8.0
ConnectWise Manage

Professional Services Automation

Actionspace
8.0
ConnectWise Manage
Quotes/estimates
Actionspace
8.0
ConnectWise Manage
Invoicing
Actionspace
8.0
ConnectWise Manage
Project & financial reporting
Actionspace
8.0
ConnectWise Manage
Integration with accounting software
Actionspace
8.0
ConnectWise Manage

Incident and problem management

Actionspace
ConnectWise Manage
7.5
Organize and prioritize service tickets
Actionspace
ConnectWise Manage
8.1
Expert directory
Actionspace
ConnectWise Manage
7.1
Subscription-based notifications
Actionspace
ConnectWise Manage
6.6
ITSM collaboration and documentation
Actionspace
ConnectWise Manage
6.7
Ticket creation and submission
Actionspace
ConnectWise Manage
8.4
Ticket response
Actionspace
ConnectWise Manage
8.5

Self Help Community

Actionspace
ConnectWise Manage
7.0
External knowledge base
Actionspace
ConnectWise Manage
7.3
Internal knowledge base
Actionspace
ConnectWise Manage
6.7

Multi-Channel Help

Actionspace
ConnectWise Manage
7.7
Customer portal
Actionspace
ConnectWise Manage
7.9
IVR
Actionspace
ConnectWise Manage
7.2
Social integration
Actionspace
ConnectWise Manage
6.9
Email support
Actionspace
ConnectWise Manage
8.3
Help Desk CRM integration
Actionspace
ConnectWise Manage
8.1

Pros

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
No photo available
  • We are also a VoIP service provider. Telecommunications comes with the joy of managing communication services taxes in addition to the sales taxes we are required to collect on our managed services. Connectwise gave us the ability to set these taxes up and transfer that information to QuickBooks Pro Desktop.
  • During the past year, the folks at Connectwise have really fleshed out the online version of the software, providing nearly the same functionality of the locally installed version. With the exception of our periodic need to import and export from QuickBooks, we are able to use the software from any location.
  • Having service tickets created automatically via the receipt of a customer email has been a big help. They are even able to reopen an existing ticket by simply replying to the email thread. This makes it easier for our techs to quickly see notes and history relating to the ticket and resolve it quickly.
Daryn O'Shea profile photo

Cons

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
No photo available
  • I'd like to see 2FA functionality built into the product along with a more secure tool for storing sensitive customer information. We are currently required to utilize a third party tool to help provide that data protection.
  • We are currently experiencing the occasional delays in screen refreshes and find ourselves waiting 10 to 15 seconds for our data to save or refresh. Acknowledging that this software is the primary tool we use to run our business, eliminating those pauses would be ideal.
  • Customer support is available through a variety of avenues. Having access to support via the chat method is great. However, since we often have to wait for quite some time for a support technician to get to us within the queue, having an audible notification that the tech has finally arrived would be helpful.
Daryn O'Shea profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Manage8.6
Based on 22 answers
The product works awesomely. The only factors holding back a 10 star rating are some of the upgrades that I believe are necessary. Namely, active directory integration for the customer portal is a feature that is long overdue. AD integration on the technician side should also be made available for subscribers of the cloud hosted solution.
Nicolas Poague profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 15 answers
Very easy to use and a great UI
Brad Bell profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.8
Based on 6 answers
System freezes, slow searches.
Delano Collins profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Manage6.4
Based on 10 answers
Well trained, available and caring team of support engineers.
Delano Collins profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.9
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

No answers on this topic
We've evaluated several options in the past, but none offered all the features, integration, and control that ConnectWise does. Autotask is the classic competitor that never quite stacked up, while Kaseya BMS is the newer rival that is also short on some features, as well as being a bit new to the market.
Ariel Donahue profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.3
Based on 6 answers
Our business is growing organically at the rate of 25% to 30% per annum. CW is able to cope with the increased data effectively. Obviously as our business grows the reliance on good data, systems and processes becomes even more paramount. CW has had a real positive impact on the way our business operates. We need to look at further automation
Graham Green profile photo

Return on Investment

  • ROI
  • tracking
No photo available
  • We are no longer losing revenue from an engineer not writing up the service call as they do it at the time of service onsite or remote support.
  • ConnectWise's ongoing business training and video is very helpful and sometimes gives us new ideas to increase our bottom line that we didn't think of.
  • Tracking engineers' expenses is much faster and they get billed to the client. Before ConnectWise, the engineers would end up submitting expenses long past the service which made invoicing the client for travel after the fact was not a good experience.
Stana Steen profile photo

Screenshots

Actionspace

Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Actionspace More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information