What users are saying about
3 Ratings

ConnectWise Manage

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205 Ratings
3 Ratings
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Score 9.1 out of 101

ConnectWise Manage

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
205 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
No photo available

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

Actionspace
6.9
ConnectWise Manage
Task Management
Actionspace
8.0
ConnectWise Manage
Resource Management
Actionspace
4.0
ConnectWise Manage
Gantt Charts
Actionspace
7.0
ConnectWise Manage
Scheduling
Actionspace
5.0
ConnectWise Manage
Workflow Automation
Actionspace
6.0
ConnectWise Manage
Team Collaboration
Actionspace
6.0
ConnectWise Manage
Support for Agile Methodology
Actionspace
6.0
ConnectWise Manage
Support for Waterfall Methodology
Actionspace
7.0
ConnectWise Manage
Document Management
Actionspace
7.0
ConnectWise Manage
Email integration
Actionspace
7.0
ConnectWise Manage
Mobile Access
Actionspace
8.0
ConnectWise Manage
Timesheet Tracking
Actionspace
9.0
ConnectWise Manage
Change request and Case Management
Actionspace
8.0
ConnectWise Manage
Budget and Expense Management
Actionspace
8.0
ConnectWise Manage

Professional Services Automation

Actionspace
8.0
ConnectWise Manage
Quotes/estimates
Actionspace
8.0
ConnectWise Manage
Invoicing
Actionspace
8.0
ConnectWise Manage
Project & financial reporting
Actionspace
8.0
ConnectWise Manage
Integration with accounting software
Actionspace
8.0
ConnectWise Manage

Incident and problem management

Actionspace
ConnectWise Manage
7.3
Organize and prioritize service tickets
Actionspace
ConnectWise Manage
8.1
Expert directory
Actionspace
ConnectWise Manage
6.6
Subscription-based notifications
Actionspace
ConnectWise Manage
6.1
ITSM collaboration and documentation
Actionspace
ConnectWise Manage
6.2
Ticket creation and submission
Actionspace
ConnectWise Manage
8.4
Ticket response
Actionspace
ConnectWise Manage
8.5

Self Help Community

Actionspace
ConnectWise Manage
6.8
External knowledge base
Actionspace
ConnectWise Manage
7.0
Internal knowledge base
Actionspace
ConnectWise Manage
6.6

Multi-Channel Help

Actionspace
ConnectWise Manage
7.1
Customer portal
Actionspace
ConnectWise Manage
7.4
IVR
Actionspace
ConnectWise Manage
6.1
Social integration
Actionspace
ConnectWise Manage
6.1
Email support
Actionspace
ConnectWise Manage
7.7
Help Desk CRM integration
Actionspace
ConnectWise Manage
8.2

Pros

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
No photo available
  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Alissa Levanway profile photo

Cons

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
No photo available
  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Manage8.6
Based on 22 answers
It does everything we need and our business runs on it.
Brian Hopper profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.9
Based on 6 answers
Overall, I love CW Manage. I think it is a great platform, but nothing is learned from saying "You're great!" So I will share 2 issues where I think improvement can be made.1. There are times where service requests are closed inappropriately without explanation or warning which can be frustrating. I have learned that I must work extra hard to manage my open issues to ensure that they don't just disappear without resolution.2. I recently found that I had mistakenly been charged $50 a month for a year for services I did not have. When I brought this to CW's attention, I was quickly given a credit memo and an apology, which was nice, but it was still annoying
Wes Jensen profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Manage6.1
Based on 10 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.7
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

No answers on this topic
We have tried other and have found ConnectWise the be the best. It is the most comprehensive, offer the best integrations and did not require a complete overhaul of our work flows. We also found the training to be superb and the support, especially the online chat, to be highly responsive and effective.
Sebastian Abbinanti profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

  • ROI
  • tracking
No photo available
  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 profile photo

Screenshots

Actionspace

Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Actionspace More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information