Connect wisely with ConnectWise.
March 23, 2022
Connect wisely with ConnectWise.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We use ConnectwWise throughout our organization from support to sales to HR and accounts. This helps us to automate between all departments and give employees full visibility of account activity. I especially like the ability to custom view information, to allow me to work more efficiently and this keeps me comfortable with the new system. It's different from everything else I have tried and would strongly recommend.
- Sales pipeline.
- Support tickets.
- Managing customer accounts.
- Task management.
- More streamlined for pipeline management from cold to warm.
- Easier to set up.
- More customisable dashboard.
- IT RMM
- Unified monitoring and management.
- Connectwise control.
- Clear line of sight.
- Big change for the business but worth the investment.
- Added visibility adds better management of assets.
ConnectWise, does more than one function well for a CRM, it enables managed service providers to place all of their services into a single solution, that helps smooth the running of the business. Now we don't have to have 4+ different software packages to provide customer tickets, account information, sales pipeline, and HR.
Do you think ConnectWise PSA delivers good value for the price?
Yes
Are you happy with ConnectWise PSA's feature set?
Yes
Did ConnectWise PSA live up to sales and marketing promises?
Yes
Did implementation of ConnectWise PSA go as expected?
I wasn't involved with the implementation phase
Would you buy ConnectWise PSA again?
Yes