What users are saying about
10 Ratings
2 Ratings
10 Ratings
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Score 9 out of 100
2 Ratings
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Score 9.9 out of 100

Attribute Ratings

  • ECM XD is rated higher in 1 area: Support Rating
  • ActiveDocs and ECM XD are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ActiveDocs

90%
4 Ratings
9.0

ECM XD

90%
1 Rating

Usability

9.0

ActiveDocs

90%
1 Rating

ECM XD

N/A
0 Ratings

Performance

8.0

ActiveDocs

80%
2 Ratings

ECM XD

N/A
0 Ratings

Support Rating

8.0

ActiveDocs

80%
2 Ratings
9.0

ECM XD

90%
1 Rating

Ease of integration

10.0

ActiveDocs

100%
1 Rating

ECM XD

N/A
0 Ratings

Likelihood to Recommend

ActiveDocs

There are not a lot of competitors to compare this product with, but ActiveDocs holds its own as a very useful software for the need. I recommend doing a demo to see how the process works, but it's rather streamlined and easy to create a template and produce a document from it.
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Xybion

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
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Pros

ActiveDocs

  • The User Interface was pleasant to use.
  • it is a very intuitive software
  • the available templates help and facilitate the day-to-day work
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Xybion

  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
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Cons

ActiveDocs

  • Template could be better by adding features that make it easier for users.
  • Some features are missing like image editing, and SEO management.
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Xybion

  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
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Pricing Details

ActiveDocs

Starting Price

Editions & Modules

ActiveDocs editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ECM XD

    Starting Price

    $0

    Editions & Modules

    ECM XD editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Contact Xybion for more information.

      Usability

      ActiveDocs

      Very good usability overall. Any user can pick this up and run with it. HotDocs, the closest competitor, has similar end-user usability, but from a designer of templates perspective, ActiveDocs definitely has the edge in this regard. I would recommend this for any company that mass produces documents from templates as deliverables.
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      Xybion

      No answers on this topic

      Performance

      ActiveDocs

      The software overall is very excellent. It responds quickly and produces documents well. The integration with systems makes data input easy. Questions can be designed to allow further expansion of template creation/customization. The rules section is very useful for complicated If/Than/Else style templates. Although experience and training help, the software is very user-friendly out of the box.
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      Xybion

      No answers on this topic

      Support Rating

      ActiveDocs

      ActiveDocs can be a considerably complex product because your use cases can be potentially endless. In our experience, when we have come across a problem or issue with the product ActiveDoc's support has always responded to our queries within 24 hours. Support is only provided via email in 95% of cases. Each year your support and maintenance includes support hours. These are used when you contact support and your issue is not found to be a bug or problem with the product (completely fair and understandable). When we've identified or discovered bugs (mainly with the latest version of Word) it is patched by the next release. They typically release about 4-5 updates per year.
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      Xybion

      Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
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      Alternatives Considered

      ActiveDocs

      In relation to other software that have a functionality similar to ActiveDocs, they don't even compare in relation to the interface, I didn't use all the software available on the market, but the ones I used and I can compare, ActiveDocs is without a doubt the best among them. We really likes the interface.
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      Xybion

      No answers on this topic

      Return on Investment

      ActiveDocs

      • ActiveDocs allows us to create, edit and validate any type of content quickly and with no coding skills.
      • Easy and quick editing.
      • Really flexible and simple to set up
      • Helped us achieve a much higher level of efficiency in our daily operations.
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      Xybion

      • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
      • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
      • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
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