What users are saying about
2 Ratings
10 Ratings
2 Ratings
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Score 9 out of 100
10 Ratings
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Score 4 out of 100

Attribute Ratings

  • AcuBase Pro is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

AcuBase Pro

90%
2 Ratings
1.0

ChiroTouch

10%
6 Ratings

Likelihood to Renew

AcuBase Pro

N/A
0 Ratings
10.0

ChiroTouch

100%
1 Rating

Usability

AcuBase Pro

N/A
0 Ratings
9.0

ChiroTouch

90%
2 Ratings

Availability

AcuBase Pro

N/A
0 Ratings
7.0

ChiroTouch

70%
2 Ratings

Performance

AcuBase Pro

N/A
0 Ratings
8.0

ChiroTouch

80%
2 Ratings

Support Rating

AcuBase Pro

N/A
0 Ratings
10.0

ChiroTouch

100%
4 Ratings

Online Training

AcuBase Pro

N/A
0 Ratings
5.0

ChiroTouch

50%
1 Rating

Implementation Rating

AcuBase Pro

N/A
0 Ratings
3.0

ChiroTouch

30%
2 Ratings

Product Scalability

AcuBase Pro

N/A
0 Ratings
7.0

ChiroTouch

70%
1 Rating

Likelihood to Recommend

Trigram Software

AcuBase Pro is the best software for the integrated medical practice because it allows for free form record entry and infinite form creation. One is not stuck trying to fit the unusual into the checks of screens or menus.
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ChiroTouch

ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
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Pros

Trigram Software

  • Easy customer management
  • Super Bills are clean and very professional looking
  • CMS 1500 forms are accurately created
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ChiroTouch

  • Allows for a lot of customization that can make the software work well for small and large practices
  • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
  • Manages all your patient data in one place
  • Uses iPad apps as well as desktop applications
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Cons

Trigram Software

  • Actually, I like it as it is.
  • It would be nice to have a patient sign-in screen for documenting patient in-office.
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ChiroTouch

  • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
  • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
  • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
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Pricing Details

AcuBase Pro

Starting Price

Editions & Modules

AcuBase Pro editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ChiroTouch

    Starting Price

    $259 per month

    Editions & Modules

    ChiroTouch editions and modules pricing
    EditionModules
    ChiroTouch$259.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Trigram Software

    No answers on this topic

    ChiroTouch

    ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
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    Usability

    Trigram Software

    No answers on this topic

    ChiroTouch

    It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
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    Reliability and Availability

    Trigram Software

    No answers on this topic

    ChiroTouch

    Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
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    Performance

    Trigram Software

    No answers on this topic

    ChiroTouch

    Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
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    Support Rating

    Trigram Software

    No answers on this topic

    ChiroTouch

    Their IT support is actually not bad. The few times we've had technical issues, they've been able to solve it without a whole lot of hassle, and the techs seem knowledgeable. However, as for using the system they are not knowledgable at all. I usually get the impression when I ask a question they are basically just looking it up in a manual. On SEVERAL occasions I have asked a question and was told the system could not do what I was asking, only to later find the exact functionality myself, or to find an adequate work-around. It's clear they don't work with the software in any real-world way, and thus can't answer anything outside of the basics. I would rather spend a significant amount of my own time trying to figure something out than deal with their support personnel (though they do tend to be polite).
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    Online Training

    Trigram Software

    No answers on this topic

    ChiroTouch

    The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
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    Implementation Rating

    Trigram Software

    No answers on this topic

    ChiroTouch

    If you are not happy with your trainer, ask for someone new.
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    Alternatives Considered

    Trigram Software

    AcuBase was in place when I purchased my business. I have not looked for other softwares because of the work involved in migrating all of the data into a new software. I have only generally searched for comparable products but I have not demo'd or used any other products
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    ChiroTouch

    We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
    Read full review

    Scalability

    Trigram Software

    No answers on this topic

    ChiroTouch

    It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
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    Return on Investment

    Trigram Software

    • The best part is how inexpensive it is. Cost is about $400 per year vs $1,000's per year for features easier to use and customize than the $1,000/s per year programs.
    • Billing insurance is simple.
    Read full review

    ChiroTouch

    • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
    • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
    • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
    Read full review

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