What users are saying about
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6 Ratings
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Score 5 out of 101
6 Ratings
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Score 6.2 out of 101

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Likelihood to Recommend

AcuBase Pro

It is well suited for our single-practitioner acupuncture office. I imagine it would work well for a larger office as well. I think it is a fine software, I just wish that you could purchase it outright rather than having to pay for a yearly license. It is not very cost effective
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ChiroTouch

I think ChiroTouch is a good system for a large practice or a small practice that has the time to get it properly setup. I know doctors who took it on without realizing what it would require and they end up not really utilizing the full system. If that is what you end up doing, there are tons of other systems out there that can do the same and for significantly less money. My overall impression of this system is that it is one of the more well-known practice management systems for Chiropractors, and there is not much competition out there, so they really don't go out of their way to make a great product. It seems like an old system and they tack on new functionality now and then when an actual system overhaul is what is needed
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Pros

  • Easy customer management
  • Super Bills are clean and very professional looking
  • CMS 1500 forms are accurately created
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  • I personally appreciated the way the system managed outstanding claims, balances and issues. This feature made it easy for front staff to remind patients about any outstanding charges/issues as they checked in, so they were able to address the issue prior to their visit.
  • The customizable macros allowed for accurate and quick note taking, which improved office efficiency and allowed providers to focus on their patients, rather than their laptops.
  • The text reminders improved communication between patients and the front staff, also increasing appointment show rates.
  • Excellent customer service, which is a major plus when initially figuring out the system.
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Cons

  • I would like to be able to purchase the software outright, rather than paying for a yearly license
  • I would like more direct customer support, like a phone number or chat support.
  • I would like the ability to run some different types of reports in addition to those that are available
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  • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
  • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
  • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
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Usability

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ChiroTouch4.0
Based on 1 answer
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
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Reliability and Availability

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ChiroTouch7.0
Based on 1 answer
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
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Performance

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ChiroTouch8.0
Based on 1 answer
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
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Support

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ChiroTouch3.0
Based on 1 answer
Their IT support is actually not bad. The few times we've had technical issues, they've been able to solve it without a whole lot of hassle, and the techs seem knowledgeable. However, as for using the system they are not knowledgable at all. I usually get the impression when I ask a question they are basically just looking it up in a manual. On SEVERAL occasions I have asked a question and was told the system could not do what I was asking, only to later find the exact functionality myself, or to find an adequate work-around. It's clear they don't work with the software in any real-world way, and thus can't answer anything outside of the basics. I would rather spend a significant amount of my own time trying to figure something out than deal with their support personnel (though they do tend to be polite).
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Online Training

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ChiroTouch5.0
Based on 1 answer
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible.However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
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Implementation

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ChiroTouch3.0
Based on 1 answer
If you are not happy with your trainer, ask for someone new.
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Alternatives Considered

AcuBase was in place when I purchased my business. I have not looked for other softwares because of the work involved in migrating all of the data into a new software. I have only generally searched for comparable products but I have not demo'd or used any other products
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I have used ChiroTouch at three different companies. One was transitioning from Chiro8000 which is extremely out-dated and does not have nearly the capabilities of ChiroTouch. Another company was transitioning from old school paper charts and just a calendar program for scheduling. The third was transitioning from OfficeAlly, which is fairly rudimentary but super inexpensive (I think $30 a month) and actually has some functionality that ChiroTouch does not have! I was only part of the decision making process for purchasing ChiroTouch at one of these companies, and at the time I believe I looked at every software out there. We went to the Parker seminar in Las Vegas and looked at several of them at the trade show and did other demos for companies that were not there from home. The other software company we greatly considered was Eclipse. Unfortunately this was several years ago and I don't recall the exact pros and cons. What I realize now I should have pushed for was a trial version of the software before purchase. I asked and they said no. Now after having done other software integrations in other industries, I realize this is a big red flag. If a company won't let you take the software for a test drive, you know something is not right. The demo with ChiroTouch seemed very polished, but when we got the product it was anything but. It is still a decent system and has helped tremendously in all 3 offices I have used it. However, I think there is just not a whole lot of stellar competition out there, so they don't put much time and money into their system moving with the times. Sad to say, when I looked into systems 4 years ago or so, there wasn't anything all that great out there. I hope it has changed.
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Scalability

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ChiroTouch7.0
Based on 1 answer
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
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Return on Investment

  • The ability to generate CMS 1500
  • Simple customer database maintenence
  • Professional looking documents
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Return on Investment

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  • You can run reports or use the contact manager to see which patients do not have appointments, and this helps with retention. It allows you to track calls to patients who have not kept up with their appointment, and to schedule the calls to be made by other team members. The system is not the most user friendly - but it works.
  • There are some financial reports that are helpful, and others that can be exported into excel format and utilized to get other statistics. This has helped us to set goals for overall collections, number of visits etc. and then see if we are meeting them.
  • It is time consuming (and thus labor cost intensive) to get setup to really be helpful, but once it is it is time saving both for doctors and staff members.
  • Patients generally seem to like the paperless system, and are impressed to be able to see their digital xrays on the computer, get quick printouts of superbills or other documents that previously took time to write up. I think this adds to patient retention and referrals because we look put-together and professional. Certainly a lot of other systems are capable of this, but it was a big improvement for us who previously did film xrays and paper charts.
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Pricing Details

AcuBase Pro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChiroTouch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details