What users are saying about
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

LightCMS

LightCMS is perfect for 90% of websites out there. It has all the basic modules like calendars, photo galleries, news/blog, or forms building built in. Small businesses to mid-sized businesses are perfect for LightCMS.We use other solutions when the requierments for the website include a lot of third party integrations or custom modules. As a hosted CMS it has the same limitations as others with server-side development.
John Reitz profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
LightCMS
WYSIWYG email editor
Adobe Business Catalyst
2.5
LightCMS
Dynamic content
Adobe Business Catalyst
9.0
LightCMS
Ability to test dynamic content
Adobe Business Catalyst
7.6
LightCMS
Landing pages
Adobe Business Catalyst
6.7
LightCMS
A/B testing
Adobe Business Catalyst
7.0
LightCMS
Mobile optimization
Adobe Business Catalyst
8.0
LightCMS
Email deliverability
Adobe Business Catalyst
8.1
LightCMS
List management
Adobe Business Catalyst
3.2
LightCMS
Triggered drip sequences
Adobe Business Catalyst
6.8
LightCMS

Lead Management

Adobe Business Catalyst
1.8
LightCMS
Lead nurturing
Adobe Business Catalyst
1.8
LightCMS
Lead scoring and grading
Adobe Business Catalyst
2.2
LightCMS
Data quality management
Adobe Business Catalyst
1.4
LightCMS
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
LightCMS

Campaign Management

Adobe Business Catalyst
2.4
LightCMS
Calendaring
Adobe Business Catalyst
2.5
LightCMS
Event/webinar marketing
Adobe Business Catalyst
2.3
LightCMS

Social Media Marketing

Adobe Business Catalyst
8.2
LightCMS
Social sharing and campaigns
Adobe Business Catalyst
7.8
LightCMS
Social profile integration
Adobe Business Catalyst
8.6
LightCMS

Reporting & Analytics

Adobe Business Catalyst
7.1
LightCMS
Dashboards
Adobe Business Catalyst
8.0
LightCMS
Standard reports
Adobe Business Catalyst
7.1
LightCMS
Custom reports
Adobe Business Catalyst
6.1
LightCMS

Platform & Infrastructure

Adobe Business Catalyst
6.4
LightCMS
API
Adobe Business Catalyst
7.1
LightCMS
Role-based workflow & approvals
Adobe Business Catalyst
7.0
LightCMS
Customizability
Adobe Business Catalyst
6.0
LightCMS
Integration with Salesforce.com
Adobe Business Catalyst
5.5
LightCMS

Security

Adobe Business Catalyst
LightCMS
8.0
Role-based user permissions
Adobe Business Catalyst
LightCMS
8.0

Web Content Creation

Adobe Business Catalyst
LightCMS
9.1
WYSIWYG editor
Adobe Business Catalyst
LightCMS
10.0
Code quality / cleanliness
Adobe Business Catalyst
LightCMS
9.0
Admin section
Adobe Business Catalyst
LightCMS
9.0
Page templates
Adobe Business Catalyst
LightCMS
10.0
Library of website themes
Adobe Business Catalyst
LightCMS
10.0
Mobile optimization / responsive design
Adobe Business Catalyst
LightCMS
10.0
Publishing workflow
Adobe Business Catalyst
LightCMS
8.0
Form generator
Adobe Business Catalyst
LightCMS
7.0

Web Content Management

Adobe Business Catalyst
LightCMS
7.3
Content taxonomy
Adobe Business Catalyst
LightCMS
4.0
SEO support
Adobe Business Catalyst
LightCMS
7.0
Bulk management
Adobe Business Catalyst
LightCMS
8.0
Community / comment management
Adobe Business Catalyst
LightCMS
10.0

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • LightCMS provides all the major functionality 90% of sites need. It keeps out of its own way by making these solutions intuitive and simple and not trying to solve every problem for everyone which would over-complicate the tool-set.
  • This is the easiest to use CMS we have ever seen. I tell my client's that if they can make a Facebook post, they can manage their website, and it's true. Their UI is so easy and keeps getting easier to use. Untrained users get it in minutes and are able to manage their sites without our help.
  • LightCMS's code is simple and light-weight. Sites are fast and the CMS doesnt get in the way of performance.
  • You can do almost anything you want (except server-side programming) with LightCMS. So, we can create any design we want and it works great with Light CMS's tokens and editable regions concept (which is also simple to implement.)
  • Constantly upgraded and fixed, the product is 1000x better after 10 years of working with it, but is still simple and not bloated.
John Reitz profile photo

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • While keeping it simple is LightCMS's thing, some of the elements/modules could use deeper options or control for advanced users.
  • Some content, such as calendars, cannot have data exported/imported easily.
  • Support was amazing 10 years ago. We openly talked about how awesome they were... it isn't as good as it once was, but is still way above almost every support of other CMS systems we have used.
John Reitz profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I prefer Adobe Business Catalyst to the open source competitors because they require a bit of upkeep to keep versions and plug-ins updated; BC does the versioning and updating for you.
Jerry Dever profile photo
We have looked at hundrends of CMS's and LightCMS is a perfect entry-level system for most of our small to mid sized clients. LightCMS's feature set is less complex than almost every other system and the actual interface is miles ahead of most other CMS systems. It's simply thought out better. It lacks sensibility and an API as well as other advanced features many more expensive or more DIY systems have, but the simplicity makes up for it.
John Reitz profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Well you can't really beat consistency throughout an entire family of programs. Adobe in pretty much uncontested in this arena.
  • If you are a designer, you will need these programs at some point. It is a depressing fact, but Adobe has the absolute monopoly in the business. If it is any consolation, they make excellent programs.
No photo available
  • While I always think the price could be cheaper, LightCMS is incredibly inexpensive if you consider the costs of hosting, support, and upgrading is all included.
  • As part of their partner program, we are able to control client accounts from our master account, making moving between clients easier and supporting them faster which ultimately makes our labor costs better.
John Reitz profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

LightCMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details