Adobe InDesign vs. MadCap Flare

Adobe InDesign is very well suited to image-heavy publications, such as children's books, cookbooks and coffee table books. It gives you almost complete control how to arrange these elements, and to be able to tweak them with precision. The software is an absolute necessity if one is developing interactive eBooks, especially for the Apple iTunes store. Unless coded by hand, I am not aware of any other tools to handle this. It is a powerful toolset, and can take on most anything publishing related that you throw at it. I personally have found that it doesn't do too well with reflowable eBooks (like for Kindle Amazon), but it retains that capability.

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

Incentivized

• Customization - With Adobe InDesign, as well as many other applications in the Adobe Creative Suite, I can fully customize my workspaces and save different workspaces. This makes it easy to navigate through my project and have the panels and tools I need easily accessible and configured based on my project needs.
• Styles - Adobe InDesign has character styles, object styles, and tables styles. This speeds up my workflows and allows me to easily apply the same format across multiple elements. This is super helpful, especially when working with length documents.
• File compatibility - I can easily export my files into so many different file types.
• The Book feature - This feature is really helpful when creating books or very long documents with multiple sections.

Incentivized

• Snippets, variables, and conditioning are all good
• Once you set it up, updating Help websites is easy.

Incentivized

• Ordering the pages with dragging is a bit counter-intuitive
• The "Links" section needs improvement - it might be very beneficial to have the links displayed (and saved) in the "links" sections for dragging and reusing without having to re-insert
• I think the relinking option works well - Would it be possible to the automatic relink to work even if file was renamed? A prompt will be [shown] to the user to help them approve or disapprove of this action.

• The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
• Customizing shortcuts is often an ordeal.

Incentivized

I've had great experiences with the product and plan to continue to use it. It has been my go-to product for designing and creating materials. I have had great luck with it and have been able to create all of the needed marketing materials that have been requested for our company.

Incentivized

If you know what you are doing it is an amazingly granular and powerful application. You can control pretty much any aspect of the design and layout of your documents and make changes globally and rapidly. But, if you don't know what you are doing...you will be staring at your screen in bewilderment for a long time. You can learn it, but be ready for a hefty time investment.

Incentivized

MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

Incentivized

I've needed Adobe InDesign team very little which is a bonus in and of itself.

One of the advantages of Adobe InDesign is it is faster and less glitchy than Microsoft Word.

Adobe support is ok but not great. Chat support often doesn't initially understand the question at-hand and it takes awhile to get to the right agent. Phone support has long wait times, and though I've had more luck there, it does take quite a time investment if you are looking for help. However, Adobe does have some online learning solutions available as well as a knowledgebase for frequently asked questions. If you're looking to learn how to use the platform, there are lots of resources which can typically be found in a few Google searches. If you have a technical issue with the system, that's going to be a bit more of a time investment as far as getting a tech's assistance to resolve the problem.

Incentivized

Attending Adobe MAX each year is extremely valuable.

Incentivized

The online training works well and is not wholly necessary as it is user-friendly and you can learn by doing.

Implementation was smooth and easy.

Microsoft products do not match the aesthetic tools that [Adobe] InDesign offers, cannot support the customizable options available for export, and do not produce documents with as high a degree of accessibility. That said, they do have their place in collaboration in a team- I'd consider Office to be the first step and [Adobe] InDesign to be the final product.

Incentivized

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

Incentivized

Working in a cloud environment makes it easy to scale and share resources.

• Adobe InDesign has allowed us to tackle more projects in the same amount of time because of how well it integrates into our group's workflow.
• For awhile, we struggled only with a slowdown in digital guides. Because, as I mentioned earlier, there is not a clear way to combine individual documents into one document quickly, some editors were forced to spend a long time transferring each page into the final document that would be used with Publish Online. We have since found a workaround that does not include using Publish Online.

Incentivized

• Saves time by offering a way to sync documents with other teammates.
• Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

Incentivized